West Side Catholic Center
Job Description
JOB TITLE: Case Manager/CPST – Grant Funded
REPORTS TO: Associate Director of Housing
WORK HOURS: Average 40 hours per week
FLSA STATUS: Exempt
DATE UPDATED: 7/1/2024
SUMMARY
To support unsheltered individuals/families in preparing for, securing, and retaining permanent housing, by assessing barriers to permanent housing, developing goals, objectives and plans that address the barriers, which includes obtaining and retaining employment and other income; to provide individual mental health services and monitor progress made toward achieving the goals, objectives and ISP’s; to complete file documentation and reports on results and outcomes. Performs other duties of a similar nature as may be required.
RESPONSIBILITIES
- Serves as an active member in the City of Cleveland’s Home for Every Neighbor initiative, focusing on direct to housing, unsheltered/encampment response with a caseload of up to 20 participants at any point in time.
- Assess and provide mental health services to assigned participants
- Identifies appropriate permanent housing options for all participants including Housing Choice voucher (Section 8), HUD VASH, Shelter Plus Care, RRH, PSH, affordable and market rate housing and other housing opportunities.
- Assists participants with housing application and follow through with EDEN/VA for application status including timelines for inspections, re-inspections and final approval.
- Assesses barriers and needs of participants and develops individual service plans (ISP), including goals, objectives, and action steps, to address each of the barriers/needs..
- Regularly meets (preferably weekly) with program participants to review ISP progress and modify plans as needed to ensure positive outcomes.
- Identifies supportive services required by program participants in order to achieve long and short-term goals and provides and/or accesses applicable supportive services and resources. Accompany participants to appointments as needed.
- Supports program participants in seeking out and obtaining safe, affordable and decent permanent housing as well as in realizing employment outcomes that will support family in permanent housing.
- Establishes and maintains a positive working relationship with program participants for whom case manager/CPST has shared or sole responsibility. Enhances a Trauma Informed Service Environment. Treats all clients with respect, dignity and hospitality. Maintains a high level of customer service.
- Initiates appropriate action and crisis intervention with individuals, including, as needed, prompt utilization of community resources.
- Prepares and maintains case notes and files that are adequate to demonstrate efforts of program participant and his/her case manager/CPST. Ensures compliance with productivity standards and documentation for agency, funding and accreditation requirements by maintaining and reporting accurate and timely documentation and statistical data within the Apricot clinical record system.
- Where outcomes are below expected levels, works closely with supervisor in addressing ways to bring outcomes to expected levels in near-term.
- Provide mental health interventions that address symptoms, behaviors, thought processes, etc. that assist individuals with eliminating barriers to self-sufficiency.
- Assist clients with issues regarding symptom management including psychiatric intervention and medication monitoring.
- Communicates and collaborates with the case management team regularly, to provide consistent and effective services to participants.
- Works cooperatively with property management staff and landlords to assist program participants to maintain housing and achieve goals. Provide support to landlords when necessary.
- Performs other duties of a similar nature as may be required.
PREFERRED QUALIFICATIONS
- Master’s degree with specialization in social, behavioral or human services.
- Minimum of one (1) years’ experience in provision of homeless and/or social services for underprivileged persons.
- Independent license preferred, Licensed Social Worker or Licensed Professional Counselor will be considered.
SKILLS AND KNOWLEDGE
- Strong communications skills.
- Strong interpersonal skills and engagement skills.
- Experience with crisis intervention and/or mediation.
- Good knowledge of community resources.
- Ability to work effectively as part of a team.
- Strong computer skills.
- Understanding and supportive of a trauma-informed system of care.
- Experience working directly with people from diverse, racial, ethnic, and socioeconomic backgrounds.
- Excellent written and verbal communication skills and the ability to communicate specifically with an audience from diverse racial, ethnic, and socioeconomic backgrounds.
- Have knowledge and skills to understand landlord and tenant rights
ADDITIONAL REQUIREMENTS
- Valid Ohio driver’s license with good driving record and proof of insurance.
- Hours of work may exceed normal business hours; ability to work non-traditional work hours including weekends and holidays. Will be available for one evening per week and one Saturday per month for face-to-face contact with program participants, when needed.
- Familiarity with working in a Trauma Informed Environment.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle, or feel objects, tools or controls. The employee is occasionally required to stand, walk, sit, reach with hands and arms, climb or balance, stoop, kneel, crouch, and / or crawl.
The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
The noise level in the work environment is usually moderate. While performing the duties of this position, the employee travels by automobile and is exposed to changing weather conditions.
This position requires the employee to work with a diverse population, therefore, there may be exposure to potentially infectious material. Other exposures could include cleaning supplies, chemicals involved in pest control, paint and other materials used in building maintenance.
It is the policy of West Side Catholic Center to provide reasonable accommodations to qualified individuals with a disability who are either applicants for employment or are current employees.
Should you require any assistance or reasonable accommodation to complete this application or participate in interviews, please make a note on the application or notify the interviewer.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities.
To understand responses to traumatic life events, the concept of a trauma informed environment, vicarious trauma and the need for self-care.
We are committed to promoting Diversity, Inclusion, and Equitythroughout our organization and culture. We strive to understand and appreciate the individuality of every employee and create a better place to work for all. We nurture a culture where everyone positively acknowledges equity through action and is aware, understanding, and appreciative of diversity.
This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
West Side Catholic Center is pleased to be an Equal Opportunity Employer (EOE).
Job Type: Full-time
Pay: $48,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
Ability to Commute:
- Cleveland, OH 44113 (Required)
Ability to Relocate:
- Cleveland, OH 44113: Relocate before starting work (Required)
Work Location: In person