Job Summary:
Need It Now Delivers is a leading privately held logistics company, providing warehousing and delivery solutions throughout the United States. We are seeking a dynamic and results-driven Account Manager to join our team. The ideal candidate will be responsible for managing client accounts, managing customer requests, scheduling deliveries, and developing new business opportunities with vendors.
Duties:
- Act as a point of contact for customers, handling inquiries via phone, or email with professionalism and efficiency.
- Provide outstanding customer service by addressing customer concerns, resolving issues, and ensuring customer satisfaction.
- Collaborates effectively to get things done, building, and nurturing strong relationships.
- Develop relationships with shipping vendors. Obtain and compare quotes from several vendors and compare them with the cost of in-house resources
- Manage incoming orders or service requests, accurately entering data into our systems and coordinating with relevant departments to ensure timely fulfillment.
- Schedule and route deliveries or services, optimizing efficiency and minimizing costs while meeting customer requirements.
- Maintain and update records, databases, and spreadsheets with accuracy and attention to detail.
- Assist in general administrative tasks such as filing, scanning, photocopying, and other duties as assigned.
Experience:
- Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results.
- Has the ability to learn and adapt to new information and technology platforms.
- Proven experience in customer service and/or office administration roles.
- Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
- Strong organizational and multitasking abilities, with the capacity to prioritize tasks effectively.
- Proficiency in Microsoft Office suite (Word, Excel, Outlook) and familiarity with office equipment.
- Ability to work independently as well as collaboratively within a team.
- Experience with routing or scheduling LTL, FTL and other shipping modes is a plus.
Need It Now Delivers is an equal opportunity employer that does not decline employment based on age, race, religion, sexual orientation, gender identity, marital status, or any other characteristics protected by federal, state, or local law.
Job Type: Full-time
Pay: $70,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Experience level:
Schedule:
Ability to Commute:
Work Location: In person