Description:
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
Responsibilities
- Bookkeeping keep accurate records of all hotel guest account information
- Field customer complaints when necessary
- Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
- Work with the housekeeping staff to ensure rooms are ready for new guests
- Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
Qualifications
- 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
- Working knowledge of Microsoft Office and reservation management systems
- Displays impeccable interpersonal, time management, organizational skills, and customer service skills
- High school graduate, GED recipient, or equivalent
- Has experience answering telephone calls and troubleshooting stressful situations
Joining our team as a Front Desk Agent offers the opportunity to work in a dynamic hospitality environment, interact with diverse guests, and contribute to creating memorable experiences for our visitors. If you are passionate about providing exceptional service and enjoy working in a guest-focused role, we would love to hear from you. Apply now to be part of our dedicated team!
Job Type: Full-time
Pay: From $13.00 per hour
Expected hours: No less than 32 per week
Benefits:
Schedule:
- 4 hour shift
- 8 hour shift
- Evening shift
- Night shift
Work setting:
Ability to Relocate:
- Galveston, TX 77550: Relocate before starting work (Required)
Work Location: In person