Dispatcher
Job Description:
If you value customer service and safety and are looking for a rewarding career where our team members are the lifeline of our company and professionalism and courtesy are at the forefront of all we do, you have found a new home at U.S. Crew Change.
We are looking for a reliable Dispatcher to join our team and act as the first point of communication point for emergency and non-emergency calls. The dispatcher is responsible for providing proactive and reactive direction, guidance, assistance and important information to the caller. The ideal candidate must be an excellent communicator and able to remain calm and composed, especially in emergency situations. You must be able to multitask as well as take the appropriate action with little supervision. The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information and support the success of our internal and external customers safely.
Job Duties:
- Responsible for the assignment, scheduling, and notification of operators for charter, tour transportation, or bus transportation
- Dispatch Operators by providing necessary manifests and other information for proper completion of assignments
- Respond to calls, texts or other operator inquiries and provide assistance, directions, and information to ensure safe and timely route operation
- Maintain familiarity with all routes currently being offered - communicate information to customer as applicable
- Communicate with supervisors and customers to resolve issues
- Communicate with the Leadership team, regarding customer requests, special requests, review itineraries, farm-outs, schedule changes, and special instructions
- Communicate routing information and updates to customer
- Schedule coach/bus cleaning to correspond with dispatch requirements
- Communicate with the bus wash crew regarding scheduling and any special instructions
- Coordinate with Maintenance Department scheduling of repairs, preventative maintenance, and emergency on call requirements
- Maintain full and part time Operators lists ensuring up-to-date contact information
- Assist with special reporting, as it relates to the dispatching of personnel and equipment, as may be needed by management or the customer
- Shared responsibility for on-call after-hours phone
- Performs additional duties and assignments as directed by management regarding the dispatching of Operators and equipment, including involvement in the rotation of providing after-hours operation and customer support via cell phone and on-line computer access
Minimum Requirements:
- Proven experience as a dispatcher or relevant position
- Knowledge of DOT Safety rules, Hours of service, Federal and State Regulations for facilities and operators
- Active Listener with excellent communication skills to collaborate with internal and external customer under any type of condition
- Excellent clerical and organizational skills to keep track of schedules, routes and personnel
- Ability to multitask and prioritize with different, and sometimes conflicting, events happening at the same time
- Ability to work under stress and remain calm and to calm other people during rapidly changing circumstances
- Possess critical thinking skills to understand the cause/effect of decisions and how they impact the operation.
- Available on weekends, holidays, days, and nights and work flexible shifts depending on the operation’s needs
- Knowledgeable in data entry, internet usage, email, Microsoft Office, Excel, and web-based routing/GPS programs
- High school diploma
- Proficient in English (oral and written)
To apply, please send your resume to: Tammy.Durham@uscrewchange.com
About U.S. Crew Change:
U.S. Crew Change offers over 20 years of experience providing world class industrial employee ground transportation and emergency services via motorcoaches, minibuses, and vans/SUVs. We have earned an exceptional reputation by becoming the carrier of choice for numerous LNG, petrochemical, mining, large commercial facilities, and offshore oil and gas companies. U.S. Crew Change believes in quality over quantity and our goal is not to be the biggest, but to be the best…that is what we deliver. Outstanding, safe service impeccably maintained equipment, and a first-class team of drivers, mechanics, dispatchers, and leadership with decades of experience, keep us focused and on target.
Join our dynamic team where your contributions are valued, and professional growth is encouraged. We offer competitive pay, opportunities for advancement, and a supportive work environment that recognizes your dedication. If you are ready to take on this exciting challenge as a Dispatcher, apply now and be part of our innovative team dedicated to excellence in transportation services.
Job Type: Full-time
Pay: $17.00 - $24.00 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Overtime
Experience:
- Dispatching: 1 year (Preferred)
Ability to Commute:
- Lake Charles, LA (Required)
Work Location: In person