The Supervisor, Gaming Systems Support Operations is responsible for managing the daily operations, coordinating office activities, ensuring efficient workflows, and driving continuous improvement initiatives for Support Operations. This role requires an effective leader who can balance excellent customer service expertise with exceptional team management skills to deliver high-quality support services
Team Leadership
Customer Service Excellence
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Handle escalated customer inquiries and complaints, ensuring timely and satisfactory resolution
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Develop and maintain strong relationships with key stakeholders.
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Oversight of customer satisfaction surveys to include customer follow up
Operational Management
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Maintain and update schedules to ensure phone coverage
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Oversee daily office operations, ensuring efficiency and productivity.
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Manage office budgets, including supplies and equipment procurement
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Coordinate and manage office space, layout, equipment
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Assist with planning and organizing department meetings and events
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Responsible for managing departmental engagement and moral boosting events
Reporting and Documentation
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Prepare and present regular reports on operational performance, team productivity, and customer satisfaction.
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Maintain accurate and up-to-date documentation of support procedures, policies, and knowledge bases.
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Ensure compliance with company policies, jurisdictional regulations and requirements, and quality standards.
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Bachelor’s degree in Business Administration, Management, or a related field.
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Minimum 5 years experience in customer service, with at least 2 years in a managerial role
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Proven track record of improving customer service operations and team performance
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Strong leadership and team management skills
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Excellent communication and interpersonal skills
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Proficiency in customer service software and tools
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Strong problem-solving and conflict resolution skills
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Ability to analyze data and generate actionable insights
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Customer-focused mindset with a commitment to delivering exceptional service
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Ability to thrive in a fast-paced and dynamic environment
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High level of emotional intelligence and empathy
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Strong organizational and time management skills
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Proactive and solution-oriented approach
Aristocrat Interactive is Aristocrat Leisure Limited’s (ASX:ALL) regulated online Real Money Gaming (RMG) business and was formed in 2024 when the Anaxi and NeoGames businesses (Anaxi, NeoGames, Aspire Global, BtoBet, and Pariplay) came together. The business is an industry leader in content and technology solutions for online RMG, with a full-service offering that includes content, proprietary technology platforms and a range of value added services across iLottery, iGaming and Online Sports Betting (OSB).
About Aristocrat
Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), mobile games publishing (Pixel United) and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play.
Our Values
The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.
Up to 25%
$59,500-$110,500
Salary
Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.