POSITION SUMMARY
Maintains a productive office environment by keeping the supplies ordered, office machines operating properly, answering phones and directing callers to the proper individuals, answering questions, maintaining files and preparing reports for internal and corporate needs.
ESSENTIAL FUNCTIONS
- Receives requests for quotes, orders and lead times from customers.
- Makes quotations on standard items, writes orders, and relays pertinent information to customers.
- Coordinates with vendors as well as other internal departments in handling purchase orders and providing service to customers. Additionally, assists with shipping and receiving as needed.
- Maintain branch records.
- Services both phone and walk-in customers.
- Check customer and vendor information, stock status information, and order entry.
- Assists outside sales reps as needed and assigned.
- Works with Credit Department.
- Assists in managing inventory.
- Communicates with vendors, corporate and other branch offices.
- Resolves customer complaints within their authority range.
- Assists with shipping and receiving.
- Orders office supplies and supports general manager/operations manager as needed.
- Provides leads to outside sales reps.
- Quotes both components and repairs.
- Identifies leads
POSITION QUALIFICATIONS – SKILLS AND ABILITIES
Experience should demonstrate proficiencies in the following areas:
- Ability to perform work accurately and thoroughly.
- Accept responsibility for his/her actions.
- Accept constructive criticism without becoming defensive.
- Ability to demonstrate conduct conforming to a set of values and accepted standards.
- Proper listening, oral and written skills and command of the English language.
- Must possess a high degree of organization.
- Ability to pay attention to details.
- Must have strong administrative skills.
- Able to complete assigned tasks under stressful situations.
Education: Associate’s Degree (Ideal, but not required),
Experience: Three years administrative and/or hydraulic experience or equivalent, hands on customer service or mechanical experience in hydraulics or related field
Skills taught after hire as needed: Computer Skills Training, Customer Service Training, Product Training, Hydraulics Training, Mechanics Training, Forklift
Training, Computer System Training, Shipping/Receiving Training, ISO Training
Computer Skills: MS Word, Excel, PowerPoint, Publisher
Certificates & Licenses: None
Other Requirements: Good telephone skills, excellent time management skills, thorough understanding of administrative related functions, ability and desire to assist other employees as needed
Work Environment: Works inside in a controlled environment, some exposure to shop activities
Job Type: Full-time
Pay: From $45,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Application Question(s):
- How is your previous experience relevant to this role? Why are you a good fit for this job?
Experience:
- Administrative Assistant: 3 years (Required)
- Industrial Customer Service: 1 year (Preferred)
- Processing Production Orders: 1 year (Required)
Work Location: In person