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Physically present and responsible for the guest experience – executes Chick-fil-A’s winning hearts everyday strategy
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Completes ERQA 1x and Daily Safe 2x Daily
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Executes Guest recovery plan if replacing food is not enough
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Serves as an exemplary leader alongside area leaders and team members serving customers
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Opens and Closes the Restaurant safely and per CFA and Luau Expectations
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Responsible for checklist completion – weekly – daily – hourly
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Develops team members (breakaway, observe and engage)
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Proper Procedures
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Restaurant Communication
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Restaurant Values
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Checklists
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Provides Corrective Action
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Appearance
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Attendance
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Cash & Coupon
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Report TM Injuries or Medical Accommodations and track
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Knows Emergency Response Playbook
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Responds to Telephone Calls
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Monitor & Respond to Labor (Short or Over)
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Count and Deposit Drawers
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Complete inform Daily Workflows
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Input Catering Orders (Uses Catering Management Tool)
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Completes Paid Out/Ins and Counts Drawers
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Maintains Inventory Loan/Borrow Log in Inform
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Maintain Area (FOH or BOH) Food and Supplies Tidy and Organized
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Call Support Center IT Help if Needed
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Edits TM Checklists to maintain cleanliness & Wins Hearts
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Completes a Specialized Role/Task Such As…
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Truck Ordering
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Scheduling
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Bill Payment
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Customer Experience Monitor Score
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Drive Thru
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Applicant Tracking System/Interview Scheduling
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AHA Tracking
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Waste Tracking
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Food Safety
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Labor Tracking
In our kitchens, we focus on fresh and simple ingredients. And we always have. Since the beginning, we've served chicken that is whole breast meat, with no added fillers or hormones, and we bread it by hand in our restaurants. Produce is delivered fresh to our kitchens several times a week. Salads are chopped and prepared fresh throughout the day. Whole lemons are freshly squeezed in our restaurants and combined with pure cane sugar and water (yep, that’s all) to make Chick-fil-A Lemonade®. It may not be the easy way, but it's the only way we know.