Are you looking to be part of one of the country's most successful Allstate agencies? If so, look no further, we have huge goals to crush, and you can help us achieve them by joining our award winning team! We are seeking a qualified professional to join our team for the role of Insurance Customer Service Representative. (Base pay plus commission)
We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential. Bilingual candidates are welcome to apply. Current licenses 4-40 or 2-20 License is a plus, but not required. Customer service experience appreciated.
Responsibilities:
- Provide information about products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
- Handle customer inquiries
- Ability to thrive in a fast-paced environment, navigate multiple programs and effectively use agency resources to successfully complete customers’ requests
- Passion for high achievement with the ability to self-manage and demonstrate personal accountability, as well as effective collaboration in a team environment
- Strong customer service skills with a focus on delivering high customer value
- Demonstrate strong personal ethics and teamwork
- Optimize consumer experience
- Implement, track and respond to customer surveys
- Must be a customer resolution specialist
Qualifications
- Ability to build rapport with clients
- Ability to prioritize and multi-task
- Positive and professional demeanor
- Excellent written and verbal communication skills
Job Type: Full-time
Pay: $40,000.00 - $60,000.00 per year
Benefits:
Experience level:
Weekly day range:
Work setting:
Experience:
- Customer Service: 1 year (Preferred)
License/Certification:
- 440 or 220 INSURANCE LICENSE (Required)
Work Location: In person