The New York City Department of Health and Mental Hygiene (DOHMH) is the nation's leading public health agency protecting and promoting health of all New Yorkers. Our 7,000-plus team members bring an extraordinary array of languages, cultures, and experiences to bear on the work of public health. Our diversity fuels creativity because all perspectives are heard and valued. DOHMH aims to improve the health outcomes of all New Yorkers by centering persistent racial inequities and promotion of social justice at the core of its work. The Division of Information Technology’s mission and vision is to promote and protect the health of all New Yorkers through the use of innovative technology and health information that is useful and available, such that we envision a city where all New Yorkers can realize their full health potential, regardless of who they are, where they are from or where they live.
The Division of Information Technology aims to align technology solutions with the DOHMH mission by prioritizing resource use and deploying innovations that facilitate the agency’s day-to-day activities and enhance staff productivity and efficiency. Our goal is to provide users with a reliable, stable, and safe computing environment, through the collaboration of the Bureau of Technology Strategy & Project Management provides business analysis and IT project management services to define and deliver IT solutions that meet all program needs.
**This a grant-funded W-2 position with full employment benefits that expires 6/30/2025 (possibility for extension) hired through the Fund for Public Health New York and will be assigned to NYC DOHMH. Only those with authorization to work in the U.S. without sponsorship should apply. This is an on-site position, no remote or hybrid option available. Professional references are required. **
Specifically, the IT Project Manager will:
- Provide vendor management from start to completion of the project.
- Oversee the Business Analysis process.
- Gather requirements for changes to existing systems and building new systems.
- Assist the Solution Director in developing Request for Proposals [RFPs].
- Assist the Program leads in the Project Prioritization process.
- Work with the Program / Technical leads in developing Technical Assessment (TA) documents at Project intake and present the solution / solutions for approval at the Architectural Review Board (ARB) Meeting.
- Develop rollout plan and oversee deployment into production, including developing a support plan.
- Work with the Technical leads in developing Technical Requirement Documents [TRD], User Guides, User Manuals and Application Support documentation.
- Complete Cloud Reviews
- Review Application Scans – work with Development and IT Security team to resolve system vulnerabilities identified.
- Work with IT Security team to complete all necessary documentation such as Risk Acceptance forms.
- Create / update Topologies and System Architecture diagrams.
- Execution of project from start to finish. Create and update Project Plans / Project tracker status updates.
- Meet with key stakeholder to understand current operations.
- Provide guidance on best solution to streamline or process re-engineer their current operation
Conduct JAD sessions or workshops with business users to elicit information regarding their requirements.
- Develop functional requirement documents.
- Ensure needed updates and enhancements are captured and communicated to the Project team.
- Investigate, prioritize, and follow-up on application bug fixes and system maintenance.
- Work with DOHMH Program teams to properly capture issues and assist with resolution, ensure proper follow-up occurs and that all issues are resolved within an estimated timeframe.
- Collaborate and work with a matrix-based team of staff including clinical and disease program staff, development team, DBAs, network and security teams, vendors, and consultants.
- Maintain user access control.
- Assist with system deployments, upgrades [application and database], QA, UAT and post-production support.
- Assist in application usage and other administrative actions within the application.
- Troubleshoot issues and perform system maintenance tasks.
Qualifications and Requirements:
· Minimum four (4) years overall experience with supporting IT applications
· Strong technical and development background
· Ability to troubleshoot issues in a multitier software application environment
· Ability to communicate problems and solutions to the user. Verbal communication and problem-solving skills include soliciting, clarifying, affirming, consensus-building, and non-verbal/written
· Effective at communicating technical concepts to non-technical users
· Ability to resolve issues in a timely manner
· Ability to prioritize issues based on business and operational needs
· Familiarity with cloud-based applications
· Proficient in writing SQL queries using Microsoft SQL Server
· Understanding of full Software Development Life Cycle (SDLC)
· Pro-active and self-motivated individual with the ability to work in teams with multiple stakeholders.
Preferred Skills
· Strong analytical skills and ability to manage and report complex information
· Experience with data collection, analysis, and interpretation
· Experience with clinical operations and workflow
· Desire to grow professionally, develop new skills and willingness to work outside of comfort zone.
· Experience working with the health sector
· Fluency in Microsoft Visio, Word, Excel, Outlook, and PowerPoint
Additional Information:
· Preference may be given to individuals residing in New York City (5 boroughs) or surrounding New York State counties.
· Required to be at the Gotham Office Location 3 days a week; 2 remote workdays a week are allowed [Subject to approval from the immediate supervisor; number of allowed days to remote work may change in adherence to Department / DOHMH policies and procedures]
· This individual will be expected to work non-business hours during emergencies.
Job Type: Full-time
Pay: $90,000.00 - $125,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
Ability to Relocate:
- Long Island City, NY 11101: Relocate before starting work (Required)
Work Location: In person