Job Summary:
We are seeking a highly skilled Senior Technical Writer to join our team. The ideal candidate will be responsible for creating and maintaining technical documentation for our products and services.
Responsibilities:
- Write and edit technical and end-user documents, including procedures, processes, functional descriptions, release documents, system specifications, reports, manuals, training, presentations, end-user communication messages and other program deliverables such as editing policy directives, strategic plans, and standard operating procedures
- Track the development and delivery of monthly, quarterly, and semiannual documents and reports;
- Perform technical edits and support quality reviews.
- Develop quality standards, graphics, format, and style for internal and external IT documents.
- Create customer service content, user guides, in-depth documentation on product features, FAQ reference materials
- Contribute to the organization's messaging strategy, crafting content guides for new products and features
- Understand new features, learn how they work, and document them in crisp, easy-to-follow language
- Improve existing documentation based on customer feedback.
- Interview subject matter experts and analyze complex information to understand the details of the platforms and technical information to be conveyed.
- Learn complex concepts and communicate information easily and clearly to internal employees and the end user community.
- Use visual models and tools to communicate workflows, communications, relations, and system operations.
- Performs other related duties as assigned.
- Must be detail oriented with strong analytical and problem-solving skills.
Education:
- Bachelor's degree in Computer Science or related field
Qualifications:
- 5+ years of experience as a Technical Writer
- 5+ years of experience with documentation tools Microsoft Excel, Word and PowerPoint.
- Excellent written communication and grammatical skills. Strong attention to detail is critical.
- Highly skilled in MS Suite software (Word, Excel, PowerPoint, Project, and Visio) to conduct all job responsibilities.
- 3+ Years of hands-on experience with Adobe Acrobat Pro. Familiarity with Microsoft SharePoint.
- Demonstrable ability to grasp technical concepts and make them easily understandable in text and pictures
- 3+ Years of experience using content publishing tools to write, format, manage, and publish technical content on the web
- Demonstrable experience in technical communication or instructional design
If you are a detail-oriented individual with a passion for translating complex technical concepts into user-friendly documentation, we encourage you to apply for this exciting opportunity.
Job Type: Full-time
Pay: $68,000 - $107,000 per year
Benefits:
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401(k) matching
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Health insurance
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Paid time off
Experience level:
Schedule:
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8 hour shift
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Monday to Friday
Application Question(s):
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Do you have hands-on experience with Adobe Acrobat Pro?
Experience:
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Technical writing: 5 years (Required)
Ability to Relocate:
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Washington, DC 20004: Relocate before starting work (Required)
Work Location: Onsite Washington, DC 20004