Jifiti is a leading global fintech company that powers white-labeled embedded lending solutions for leading banks, lenders and merchants, including
Mastercard, Citizens Bank, FIS, Finastra, Ingenico, IKEA and others worldwide.
Jifiti was recently granted an Electronic Money Institution (EMI) license in Europe.
We're growing quickly worldwide in Israel, the US and Europe, and operate in over 12 countries.
We need people like you – smart, energetic, and with a passion for getting great things done for some of the most iconic
brands in the world.
We are looking for a Tier 2 Support Engineer, to join our global team of professionals, to assure our clients continue to receive exceptional service.
Requirements:
- Proven 3+ years as a T2 engineer
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Advance knowledge in SQL
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Familiarity with ZenDesk and monitoring systems
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Proven incident and problem solving (troubleshooting) skills with an emphasis on a timely and accurate resolution
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Ability to coordinate and communicate effectively with teammates, managers and clients to maintain high service levels in a demanding environment
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Excellent verbal, written and analytical skills
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Self-motivated and passionate
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Strong team player who enjoys a fast-paced atmosphere
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Availability for a full time position
Responsibilities:
The Tier 2 Support Engineer will provide advanced technical support to our partners and customers. Your role is responsible for resolving escalated technical issues.
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Manage advance tech tickets that were escalated from our Tier1 team
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Provide timely responses and proactive updates during all phases of case lifecycle
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Demonstrate ownership over cases and tickets, and champion ticket resolution with other teams
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Work with Development team on getting ticket bugs solved
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Manage customer expectation