Our very busy Urology private practice is looking for enthusiastic and friendly candidates to join the team as Medical Receptionist ( front desk) or Call Center Associate. We have openings in both our Dover Office ( Eden Hill Medical Center) and our Milton office. Responsibilities include :
- Assist patients with Kiosk check in process
- Collect co-pays, deductibles and past due balance
- Check out patients including scheduling lab and imaging studies.
- Rotate between check-in and check-out stations as needed
- Reconcile cash, checks and credit cards on a daily basis
- Answer incoming calls via phone or text and assist patients
- Schedule, cancel or confirm patient appointments.
- Ensure that all referrals are obtained prior to the patients being seen.
- Update demographic information in an accurate and timely fashion.
- Verify insurance eligibility.
- Use EMR to update and reference patient information.
- Promote use of Patient Portal
- Other duties as assigned.
Minimum Qualifications
- Minimum High School education (training through an accredited program a plus).
- 1-3 years recent experience as a medical receptionist or call center staff.
- EMR experience
- Exceptional communication and customer service skills a must.
- Ability to multi-task.
- Knowledge of HIPAA
Hours: Monday through Thursday: 7:45 am to 5:15 pm and Fridays 7:45 to 12 noon.
Work Location:
- Dover - Eden Hill Medical Center
- Milton Office on Federal Street
Work Remotely
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Free parking
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Uniform allowance
- Vision insurance
Healthcare setting:
- Clinic
- Outpatient
- Private practice
Schedule:
Education:
- High school or equivalent (Preferred)
Location:
- Dover, DE 19904 (Preferred)
Work Location: In person