Nashville Fertility Center is a state-of-the-art reproductive health care facility servicing the residents of Tennessee and the surrounding states. The Operator/Scheduler will be the primary operator and triage all calls. The successful candidate will be detail oriented, well organized, have excellent interpersonal communication skills, and have the ability to handle emotionally charged situations. He/she should work well both independently and in a multidisciplinary environment.
These duties will include:
- Answering phones, transfers calls, and takes messages.
- Schedule patient appointments.
- Take messages and address patient issues off the doctor’s on call voice mail, NFC voicemail, and operator’s voicemail.
- Follow-up on messages in between calls.
- Resolve any customer or patient concern by determining the root cause of the concern and selecting and explaining the best solution to address the concern.
- Perform all other assigned duties.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Education:
- High school or equivalent (Preferred)
Experience:
- Medical scheduling: 1 year (Required)
Language:
Ability to Relocate:
- Nashville, TN 37203: Relocate before starting work (Required)
Work Location: In person