Overview
River Oaks District is seeking to hire a part-time concierge. Successful candidates will be able to demonstrate the ability to create a lasting impression during a guest service experiences for our guests. Concierges will be enthusiastic, knowledgeable, have an impeccable professional appearance to form relationships with our guests.
River Oaks District is Houston’s premier shopping and lifestyle destination. Located in the heart of Houston between the River Oaks residential areas and prestigious Uptown. River Oaks District has more than 55 upscale tenants. The property offers internationally coveted luxury brands, locally curated storefronts, and the best dining experiences in Houston
Join our Team
River Oaks District is a haven for international and local visitors alike. River Oaks District combines an unmatched personalized service with the ultimate in style, comfort, and attention to detail. Our team is built on mutual respect, collaboration, and excellent service. At River Oaks District, we treat each other with the same level of care that we give our guests.
Responsibilities
- Display a friendly, courteous, and professional attitude with guests and employees.
- Welcomes guests with an emphasis on fulfilling requests; following special handling instructions and adhering to established policies and procedures.
- Quote and be familiar with the current offerings of all retail stores, including salon and spa services.
- Recite all information regarding District facilities, hours of operation, key personnel, special events and activities and functions.
- Handle several telephone calls at any given time.
- Offer adequate directions to River Oaks District from any location.
- Assist in arranging restaurant reservations and limousines as required by our guests.
- Provide information about local features such as shopping, dining, nightlife and recreational destinations.
- Receive deliveries as needed for management office.
- Knowledge of principles and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Strive to ‘surprise and delight’ our guests.
- Communicate to all support departments any necessary information or requests.
- Assist guests with parking and wayfinding.
- Ensure the public areas are maintained, clean and tidy by partnering with Housekeeping department.
- Understand the tasks performed by all operations departments.
- Perform other tasks and projects as delegated by management.
Qualifications and Skills
- Prior experience in luxury hospitality, residential, retail or customer service operations.
- Proven work ethic with a high-level of energy and motivation to deliver exceptional service.
- Helpful and positive attitude.
- Ability to be outside in all seasons for a prolonged amount of time. Ability to stand for scheduled shift.
- Results oriented, ability to multi-task, prioritize and work in a fast-paced environment.
- Demonstrate excellent communication skills with an ability to communicate with passion, energy and enthusiasm.
- Presents self in a confident, poised, polished and professional manner. Tech savvy with ability to work on computers and iPads. Strong knowledge of Microsoft Office Software.
- Flexible and able to work a variety of shifts, weekends and holidays.
- Must be physically able to lift, push or pull up to 30 lbs. The Concierge performs continuous walking, standing, lifting, climbing stairs, pushing and pulling as needed.
- Some college, degree preferred.
- Multilingual preferred.
What to Expect:
- Be a part of a cohesive team with opportunities to build a successful career.
- Competitive wages.
- Excellent training and development opportunities.
Work Remotely
Job Type: Part-time
Pay: $15.00 per hour
Schedule:
- Day shift
- Holidays
- Weekends as needed
Application Question(s):
- Do you have prior experience in luxury hospitality, residential, retail or customer service operations?
- Do you have the ability to work on computers and iPads?
- Do you have strong knowledge of Microsoft Office Software?
Work Location: In person