Job Summary:
We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, resolving customer inquiries, and promoting company products or services.
Responsibilities:
- Answer incoming customer calls and respond to customer inquiries promptly and professionally
- Conduct outbound calls to follow up on customer requests or resolve issues
- Perform data entry tasks accurately and efficiently
- Communicate effectively with customers to understand their needs and provide appropriate solutions
- Utilize phone etiquette skills to ensure positive customer interactions
- Analyze customer feedback and provide suggestions for improvement
- Assist with sales inquiries and process orders as needed
Requirements:
- Bilingual proficiency in English and Spanish is preferred
- Strong data entry skills with attention to detail
- Excellent communication skills, both verbal and written
- Experience in outbound calling is a plus
- Ability to analyze information and make informed decisions
- Prior experience in sales or customer service is beneficial
- Multilingual abilities are a bonus
This position offers competitive pay, opportunities for career growth, and a supportive work environment. If you are a motivated individual with a passion for delivering excellent customer service, we encourage you to apply for this exciting opportunity.
Job Types: Full-time, Part-time
Pay: $10.00 - $12.00 per hour
Expected hours: 35 – 40 per week
Benefits:
Experience level:
Shift:
- 4 hour shift
- 8 hour shift
- Morning shift
Weekly day range:
- Monday to Friday
- Rotating weekends
- Weekends as needed
Work setting:
Ability to Commute:
- El Paso, TX 79938 (Required)
Ability to Relocate:
- El Paso, TX 79938: Relocate before starting work (Required)
Work Location: In person