HEULE TOOL CORPORATION
Job Summary: Customer Service Specialist
Immediate opening for a Customer Service Specialist at a leading Cincinnati manufacturer. Responsibilities include addressing customer inquiries and complaints, focusing on order entry. Answer phone calls and emails to ensure positive customer experience. Join a dynamic team, make a meaningful impact on company success.
ESSENTIAL DUTIES AND RESPONSIBILITIES
JOB Details
- Accurately enter customer orders into the system
- Respond to customer inquiries regarding order status, delivery status, Job Function pricing, and delivery Customer Service
- Assist with processing customer return requests Specialist
- Track and maintain customer interactions in CRM database
- Generate reports to analyze customer data and interactions Industry
- Job duties and responsibilities are subject to change with or without notice Manufacturing/ Sales
QUALIFICATIONS / REQUIREMENTS
- Strong communication skills, both written and verbal
- Ability to multitask and prioritize workload effectively
- Proficiency in data entry and Microsoft Office (Outlook, Excel, Word)
- Strong team player with a collaborative mindset
- Ability to quickly learn new systems
- Exceptional typing skills
- Ability to adapt to changing priorities
EXPERIENCE /EDUCATION / TRAINING
- Associates Degree or equivalent experience preferred
- Previous Experience in CRM/ERP Systems with strong data entry skills
- Previous Experience in Customer Service
Company Benefits (60 Day Introductory Period):
- Full health insurance and HSA contribution
- Accidental, Disability, Life Insurance
- Retirement 401 contribution with 6% match by Heule (eligibility second year of employment)
- Profit Sharing 2–6-year vesting schedule
- Social Security (7.65%)/Medicare Heule portion
- Health club membership ($300.00/yr)
- Education program / tuition assistance (up to $600/yr)
- Monthly bonus / performance / attendance / company goals
- 23/260 Paid time off (including all holidays/vacation/personal days (including Christmas-New Year’s)
WORK ENVIRONMENT
This position is an hourly job and requires an on-site 40-hour work week from Monday to Thursday,
8am-5pm and Friday 8am-4pm
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Relocate:
- Loveland, OH 45140: Relocate before starting work (Required)
Work Location: In person