**Job Summary** We are seeking a highly motivated and dedicated Customer Service Representative to join our dynamic team. As a key member of our customer-facing department, you will be responsible for delivering exceptional service to our clients while also driving sales and revenue growth. This role requires a strong communicator with a passion for customer satisfaction, a willingness to learn, and the ability to thrive in a fast-paced environment. **Responsibilities** - Respond to customer inquiries and concerns via phone, email, or chat, providing prompt and professional service - Utilize outbound calling techniques to proactively engage with customers and promote our products and services - Use data entry skills to maintain accurate and up-to-date customer records - Work effectively in a team environment to resolve customer issues and meet sales targets - Develop a thorough understanding of our products and services, and apply knowledge to upsell and cross-sell opportunities - Communicate effectively with customers in multiple languages, including Spanish, to ensure a high level of customer satisfaction - Collaborate with internal departments to resolve customer issues and improve overall customer experience - Analyze customer feedback and provide constructive suggestions to improve our products and services **Requirements** - Excellent customer service and communication skills - Proficiency in Spanish and/or bilingualism - Strong sales skills and experience in upselling and cross-selling - Ability to work in a fast-paced environment and meet sales targets - Experience with data entry and customer relationship management - Strong phone etiquette and ability to work effectively in a phone-based environment - High school diploma or equivalent required; college degree preferred - Ability to adapt to new technologies and processes - Willingness to learn and grow with the company **Skills** - Customer service - Sales - Outbound calling - Multilingual - Data entry - Communicate - Spanish - Bilingual - Phone etiquette
Job Type: Full-time
Pay: $20.00 - $24.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Commute:
- Hammonton, NJ 08037 (Required)
Ability to Relocate:
- Hammonton, NJ 08037: Relocate before starting work (Required)
Work Location: In person