Hospitality Aide manages and maintains all pantries and public areas, serves as the contact person for the pantries, and is responsible for establishing a warm, welcoming, and professional atmosphere for all clients, and staff members.
RESPONSIBILITIES:
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Provide high-level internal and external customer support
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Restock office, kitchen, and pantry supplies
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Prepare and maintain conference rooms for executive and client meetings, and align all furniture to ensure a welcoming look.
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Set up all conference rooms for new/continuing meetings
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Ability to move & lift conference furniture to 50 lbs.
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Ensure all trash is cleared at regular intervals of time
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Maintain and report all maintenance-related reports
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Greet employees and visitors, welcome visitors with a smile, and maintain eye contact throughout the entire interaction.
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Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants, and other points of interest
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Ensure the cleanliness of all office spaces including open work areas, conference rooms, lobby, and kitchen
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Coordinate and arrange basic office equipment repairs and maintenance
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Carry out instructions for security, fire, health and safety guidelines
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Provide first-line support for basic office technology
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General administrative support
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Interface with vendors (catering, AV, etc.) to provide seamless customer support
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Respond to inquiries and anticipate customer needs
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Communicate effectively with peers, displaying accuracy and attention to detail both in verbal and written communications.
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Maintain a strong awareness of business activity and communicate all updates with your team members.
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Communicate and interact effectively with all other departments.
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Conduct opening and closing walkthroughs when business requires
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Other duties as assigned
KEY COMPETENCIES:
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A genuine sense of hospitality, with a commitment to delivering the Platinum Service® Standard.
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The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment.
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Excellent listening and oral communication skills.
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Basic computer skills and knowledge of office technology/equipment.
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Punctual, dependable, and dedicated to achieving operational excellence, down to the smallest of details.
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Discreet, ethical, and committed to maintaining a high degree of confidentiality.
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A consistently professional approach, with a mindset to take ownership and responsibility within and outside one’s job domain.
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Two to three years experience in client service/housekeeping/porter or houseman within a hospitality or corporate environment.