Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. As an almost 20+ year old FinTech company that has gone from start-up to industry leader, we know how to innovate, simplify, and value all people. We are a company founded on our grit and we are constantly looking to the future. As an ever-evolving group of entrepreneurs and technologists, we strive to do the right thing period in all aspects of our work. We are a subsidiary of PROG Holdings (NYSE: PRG), an exciting FinTech holding company, with three business segments including Progressive, Vive Financial, and Four, a Buy Now Pay Later (BNPL) platform.
We are currently hiring Bilingual Customer Payment Assistance Representatives to help grow our company and ensure our mission is achieved!
This role is a work from home position and can be performed remotely within a 60-mile radius of Draper, UT.
Employee Value Proposition (EVP):_ PROG _is dedicated to providing_ people with opportunity; opportunity for inclusive collaboration, opportunity for innovation, and opportunity for development._
WE ARE: A team of customer assistance experts that are crucial to the operational excellence and world-class experience that we provide to our customers. Progressive Leasing is known for the high-quality assistance that we provide, and we love to continuously pursue excellence and compassion in all that we do!
YOU ARE: An excited professional that knows that working hard and having fun are two peas in the same pod! You are looking for an opportunity to join an organization that has an amazing corporate culture (seriously, it’s incredible), competitive pay, an even MORE competitive monthly bonus, and the opportunity to make an impact.
YOUR DAY-TO-DAY:
- Responsible for outbound and inbound calls, collecting on account that are less than 60 days past due
- Provide top tier support and service to our customers
THE DETAILS:
- Start Date: Monday, August 19, 2024
- Virtual Training: 5 weeks, Full Time/mandatory, Monday-Friday, 8:00AM-5:00PM; 100% attendance required
- Full Time Shifts Available: Monday through Friday, either 6:00AM-2:30PM, 10:00AM-6:30PM, or 11:30AM-8:00PM
- Rotating Saturdays Required: 6:30AM-3:00PM
- Compensation: $17.00/HR + BONUS + 5% hourly increase for approved Spanish fluency
YOU’LL BRING:
- Customer Service and prior collections experience with impeccable interpersonal skills
- Excellent verbal and written communication skills
- Fluency in both English and Spanish (required) - fluency will be verified via completion of our mandatory self-recorded video interview that you can complete upon applying: https://progleasing.hirevue.com/signup/WZXCT2VL5SJd4xjEJx7ifS/
- Computer and typing literacy/proficiency, working with multiple software applications/screens simultaneously
- Phone experience in a customer service/call center environment
- High school diploma or GED equivalent, must also be 18 years or older
REQUIREMENTS FOR WORK FROM HOME:
- You must be located within a 60-mile radius of Draper, UT
- You must have a designated home-based workspace (preferably one that is quiet and free from distractions)
- You must have a wired internet connection with internet service speeds of at least 10 mbps download and 4 mbps upload to ensure continuous support through excellent call quality and high-speed response rates (wireless, DSL, and/or satellite Internet Service Providers are not compatible with our systems)
WE OFFER:
- Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave
- Paid Time Off + Paid Holidays + Paid Volunteer Hours
- Employee Resource Groups (Black Inclusion Group, Women in Leadership, PRIDE, Adelante)
- Employee Stock Purchase Program
- Job required equipment and services
Progressive Leasing welcomes and encourages diversity in the workplace. We do not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Progressive Leasing does business.
Job Type: Full-time
Pay: From $17.00 per hour
Application Question(s):
- Have you ever worked for Progressive Leasing in the past?
- Do you have a high school diploma or GED?
- Do you live within a 60-mile radius of Draper, UT?
- Do you require any time off within 60 days of the Aug 19 start date? If yes, please include specific dates.
- If offered employment, are you available for the full 5-week virtual training schedule of Monday – Friday, 8:00AM-5:00PM MT, with no time off requests?
- The shift for this full-time role after training will be weekdays, either 6:00AM-2:30PM, 10:00AM-6:30PM, or 11:30AM-8:00PM + rotating Saturdays 6:30AM-2:00PM. Are you able to work this shift if hired?
- Are you fluent in both English and Spanish (both required)? Spanish fluency will be verified via completion of our mandatory self-recorded video interview that you can complete upon applying: https://progleasing.hirevue.com/signup/WZXCT2VL5SJd4xjEJx7ifS/
- Are you able to be contacted via text message? If so, what is the best mobile number for you to receive text messages?
Work Location: In person