- Must speak Spanish
- Full-time position with generous benefits
- Hybrid On-Site
Make a real difference in people’s lives by helping them get health care – all while working from home. As a Member Services Representative, you’ll answer phone calls from members of Health Plan of San Mateo (HPSM), a County-funded nonprofit founded in 1987 that manages over 140,000 members’ health care, including all of our community’s Medi-Cal eligible residents. By helping people get the most of out their plan benefits, you’ll gain firsthand knowledge of the health care industry – and have opportunities to grow your career in a dynamic department.
Position overview
- Join a 27-person Member Services team, which is members’ first point of contact with HPSM
- Provide HPSM members with accurate information about their benefits over the phone
- Transfer members as needed to the correct HPSM department or external agency
Key skills
- Spanish speaking required
- Communicate with members calmly and respectfully (even when someone is not calm and respectful)
- Clearly explain HPSM’s benefits and how to access them in a way that members can easily understand
- Quickly look up benefit and resource information on the computer while actively listening and responding to what callers say
- Update member records and document phone logs in HPSM’s computer system
- Prepare activity reports to help the department measure and improve performance
Requirements
These are the typical qualifications typically needed to succeed in this position. However, you don’t need to meet every requirement to apply.
Education and experience
- High school diploma, GED or equivalent
- One year of customer service experience
- Healthcare industry experience
Knowledge of:
- Customer service best practices
- Computer applications, including proficiency in Microsoft Office Suite
- Health insurance plans
Ability to:
- Work as part of a professional team and follow department procedures
- Adapt to changes in requirements/priorities for daily and specialized tasks
- Communicate effectively verbally and in writing
Job Type: Full-time
Pay: $20.00 - $26.00 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
- Call center
- In-person
- Office
Ability to commute/relocate:
- South San Francisco, CA 94080: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Please do not apply unless you reside in California
Experience:
- Customer Service: 1 year (Required)
- healthcare: 1 year (Required)
Language:
Work Location: In person