5 day work week, no late nights, closed on Sundays! Come join the team!! Advance your career! We are a regional financial services company with over 30 locations throughout Dallas and surrounding cities looking for our future leaders.
Job Description
The Bilingual Account Representative provides customer service assistance in making loans, taking payments and collections support on past due accounts.
Bilingual Account REPRESENTATIVE PRIMARY DUTIES:
- Processes loan applications, loan refinances, and other loan-related documentation
- Provides account information to customers, including current and past due accounts
- Services accounts, including the processing of payments
- Performs accounting procedures, balances drawers and performs closeout functions
- Maintains customer files
- Making outbound calls to and receiving inbound calls from customers on delinquent accounts
- Negotiating payments
- Skip tracing to locate consumer information
- Maintaining performance results (daily, weekly & monthly)
- Following documented procedures
- Collecting on accounts with professional service and a positive attitude
EDUCATION & EXPERIENCE REQUIREMENTS:
- High School Degree or equivalent.
- English fluency is required. Bilingual Spanish is a PLUS!
- Prior experience in customer service, collections, finance, or banking is preferred.
KNOWLEDGE, SKILLS AND ABILITY REQUIREMENTS:
- Ability to provide excellent customer services and build relationships.
- Solid verbal and written communication skills.
- Strong attention to detail and accuracy.
- Ability to multitask and meet deadlines.
- Experience with Loan Pro Software a plus.
REQUIREMENTS:
- Must pass drug and background screens.
- Required to have and maintain a valid Texas driver license and current auto insurance.
BENEFITS:
- Health insurance available.
- 401(k) with company match up to 3% of your salary.
- Paid vacation.
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
Work Location: In person