**Job Summary:** We are seeking a skilled Call Center Manager to oversee daily operations and personnel within our call center. The ideal candidate will lead a team of representatives to ensure excellent customer service and maximize sales opportunities. **Responsibilities:** - Manage and supervise call center agents to meet performance goals - Analyze call center data to improve processes and increase efficiency - Develop and implement sales strategies to drive revenue growth - Communicate with customers to resolve escalated issues and ensure satisfaction - Provide coaching and training to enhance team performance - Oversee multilingual support, including English and Spanish languages - Utilize project management skills to implement new initiatives effectively **Qualifications:** - Bachelor’s degree in a related field or equivalent work experience - Proven experience in call center management, with a focus on customer service and sales - Strong supervisory skills with the ability to lead and motivate a diverse team - Excellent communication skills, both written and verbal - Proficiency in English and Spanish is preferred - Ability to analyze data, identify trends, and make strategic decisions - Demonstrated success in project management within a fast-paced environment This position offers competitive compensation, benefits, and opportunities for career advancement. If you are a dynamic leader with a passion for driving results in a call center setting, we encourage you to apply for this exciting opportunity.
Job Type: Full-time
Pay: $85,000.00 - $135,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Experience:
- Microsoft Office: 1 year (Required)
- Sales: 1 year (Required)
Ability to Commute:
- Las Vegas, NV 89119 (Required)
Ability to Relocate:
- Las Vegas, NV 89119: Relocate before starting work (Required)
Work Location: In person