Are you known for your awesome people skills? If you are someone who has a positive outlook on life, and thrives in a customer-focused role, we would love to hear from you. We are looking for a vibrant and enthusiastic Customer Service Rep to join our team. The ideal candidate will be someone who is delightful, radiates positivity, and genuinely enjoys helping others.
Duties/Responsibilities:
- Answer Telephones
- Assist customers with web/email/phone orders and price quotes
- Respond to customer inquiries via phone, email, and chat in a friendly, timely and professional manner
- Listen attentively to customer needs and provide personalized assistance
- Provide accurate information about our products and services
- Problem-solve and resolve customer issues with patience, empathy and understanding
- Enter orders and process production bags
- Follow up and ensure that orders are shipping in a timely manner
- Expedite orders by checking schedules; verifying status; providing reminders
- Prepare UPS/FedEx/USPS shipments
- Receive and log in all incoming mail
- Verify items received by inspecting condition of items; comparing count/measure of items to purchase order and packing list; noting discrepancies
- Build rapport with customers to create a positive experience
- Collaborate with team members to ensure a seamless customer experience
- Maintain a positive and helpful attitude at all times
Experience and Skills Required:
- 1-2 year customer service/retail experience
- Awesome Phone Personality
- Ability to multitask and prioritize as necessary
- Exceptional interpersonal and communication skills both verbal and written
- Excellent time management skills
- Detail oriented, organized and neat
- Knowledge of Excel, Word and Outlook.
- Ability to work independently and as a part of a small office environment
- Empathy and patience in dealing with customer concerns
- Ability to remain calm and courteous under pressure
- Focus
- Resolving Conflict
- Analyzing Information
- Problem Solving
- Multi-tasking
- Proactive
- A genuine passion for helping others
Work schedule is M-F
Start: Immediately
Communication method(s) used:
This Job Is:
- Open to applicants who do not have a high school diploma/GED
- A job for which all ages, including older job seekers, are encouraged to apply
- Open to applicants who do not have a college diploma
Work Remotely
Job Type: Full-time
Pay: $19.00 per hour
Expected hours: 35 – 40 per week
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Relocate:
- Carle Place, NY: Relocate before starting work (Required)
Work Location: In person