IT Support Technician III
At BIS, we embody an adventurous spirit driven by entrepreneurial grit, humbly serving our community through faithful perseverance and a commitment to uplifting others.
That’s the BIS Way.
BIS is looking for an amazingly talented technical IT Support Technician III to join our crazy team which supports the world’s best local government hardware and software. This position will be focused on supporting extraordinary taxpayer-facing products for our clients throughout the nation. This is a technical position that works closely with other like-minded techs. You must possess a solid technology background to provide oversight and guidance to team members and facilitate technological decisions.
Skills Needed
Humble: A humble leader who exhibits a collaborative mindset with a willingness to learn from others, freely shares credit and celebrates team accomplishments, while aligning individual efforts with overarching team and organizational goals.
Hungry: A self-motivated professional who is intrinsically driven to continuously improve IT service delivery, proactively identifies innovative solutions to drive operational efficiency, passionately aligns technology strategy with business growth objectives, and eagerly explores emerging trends that can provide a competitive advantage.
Smart: An emotionally intelligent leader who demonstrates strong interpersonal awareness, skillfully navigates group dynamics to build consensus among stakeholders, exercises sound judgment by asking insightful questions and actively listening and can effectively influence and partner with business leaders.
Problem-solving: IT Technicians often must interpret a problem and determine the best way to resolve it. This requires the use of critical thinking, as the IT Tech may need additional information that isn’t provided in order to satisfy the customer or employee.
Patience: IT Technicians work closely with their customers. Patience is necessary for this field. Often the clients don’t understand what is happening with their system and may not describe it properly. Patience will benefit the IT Tech in understanding the problem and working toward a solution.
Communication: Communicating with clients, supervisors, and staff helps everyone to understand the problem and potential solutions. Clearly stating the situation, following through with emails and phone calls, and sharing resolutions will make the process flow smoothly.
Endurance: Because IT Technicians can work long hours with complicated projects, the ability to stay focused on the objective is key. IT Techs may also be involved in the relocation of servers, hardware, and peripherals that are important to the operation of the business.
Responsibilities for Support Technician III:
- Support and filter help desk tickets to provide workstation, network, and server support.
- Provide onsite support for larger projects such as server installs (this including being able to migrate, data, network shares, Microsoft Active Directory Roles...etc) , network cabling, workstation setup, and software migration.
- Provide network infrastructure troubleshooting.
- Maintain BIS Internal Infrastructure.
- COLO and BIS Office
- May be assigned to higher priority clients for full-time oversight and escalation.
- Assist in monitoring all client and internal:
- network backups
- client email administration
- patching and server maintenance and configuration
- Provide after-hours and on-call support for issues and projects.
- Leading the technical aspect of our IT team by providing support and excellent customer service.
- Maintain a 95% or better customer rating (provided from ticket feedback).
- Work through any technical issues ensuring a volume of tickets in-line with peers.
- Work with peers professionally with a kind and constructive demeanor.
- Be available to travel up to 50%.
- Provide support for the IT manager.
- Lead BIS by taking on technical projects from the IT Project backlog.
- Assist in documenting processes.
- Assist in developing and training the IT team.
- Ability to insert witty Memes and GIFS in internal conversations.
Education and Experience Required:
- College degree preferred; high school diploma required
- 8 years of systems experience and infrastructure support
- Must be currently authorized to work in the United States on a full-time basis
- Technical Certifications in OS and networking like Microsoft, VMWare, Cloud Technologies, and Linux are a plus, but not required
- Must pass a background check and have a clean driving record.
Job Type: Full-time
Pay: $85,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Schedule:
Ability to Commute:
- Dallas, TX 75234 (Required)
Work Location: In person