JOB TITLE: CUSTOMER EXCELLENCE REPRESENTATIVE (STARTING AT 22.00 an hour)
REPORTS TO: DIRECTOR OF CUSTOMER EXCELLENCE
LOCATION: TACORI OFFICE
FLSA STATUS: NON-EXEMPT -
SCHEDULED HOURS: AS NEEDED
MAJOR FUNCTION:
Customer Excellence Representatives are responsible for engaging customers in conversation to understand their needs. They build strong relationships with retail partners and provide superior customer experiences.
POSITION RESPONSIBILITIES:
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Provide customer service support for all territories quote and order processing.
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End to end execution of custom design orders with the complexity ranging from basic to medium level.
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Be knowledgeable on Marketing offerings and account/store specific plans.
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Create orders in Navision for POS material requests made.
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Gather and process quotes/orders for scheduled events.
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Be knowledgeable on all training activity available to accounts/stores.
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Responsible for funneling up areas of opportunity for training
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Be knowledgeable on special projects with accounts/stores.
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Ensure key deliverables of self are being met on consistent basis, partner with leadership to address performance gaps/issues.
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Performs other duties and assignments as directed by management.
QUALIFICATIONS AND SKILLS:
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BA/BS degree or equivalent preferred.
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2-4 years’ experience in sales and customer service.
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Ability to work independently and a self-starter. Entrepreneurial spirit
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Vast knowledge of product line to service customers’ requests.
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Experience in all aspects of developing and maintaining business relationships.
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Proficiency in all Office programs: Word, Excel, PowerPoint, etc.
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Proven track record of reaching and exceeding sales goals
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Ability to perform well in a highly dynamic, rapidly changing environment
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Ability to effectively prioritize and manage tasks
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Strong problem solving and quantitative analytical skills
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Excellent written and oral communication skills
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Ability to work independently as well as collaboratively within a team environment
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Strong math skills needed to generate custom quotes.