The Banquet Manager is responsible for planning, coordinating, and overseeing all banquet events at the resort. This role involves managing banquet staff, ensuring exceptional guest service, and maintaining high standards of food quality and presentation. The Banquet Manager works closely with clients to ensure their events are successful and memorable, from initial planning to final execution.
Key Responsibilities:
Event Planning and Coordination:
- Meet with clients to discuss event requirements, including menus, room layouts, and timelines.
- Coordinate with other departments (e.g., kitchen, housekeeping, and audio-visual) to ensure seamless event execution.
- Develop detailed event plans and ensure all staff understand their roles and responsibilities.
Staff Management:
- Recruit, train, and supervise banquet staff, including servers, bartenders, and setup crew.
- Schedule staff shifts and assign specific duties for each event.
- Monitor staff performance and provide feedback and coaching as needed to maintain high service standards.
Guest Service:
- Ensure a high level of guest satisfaction by addressing any issues or concerns promptly and professionally.
- Oversee event setup, service, and breakdown, ensuring all aspects meet client expectations and resort standards.
- Conduct post-event evaluations with clients to gather feedback and identify areas for improvement.
Quality Control:
- Ensure the presentation, taste, and quality of all food and beverages served at banquets meet the resort’s standards.
- Monitor inventory levels of banquet supplies and coordinate with the purchasing department for timely replenishment.
- Maintain cleanliness and organization of banquet areas, including storage rooms and event spaces.
- Financial Management:
- Prepare and manage the banquet department budget, including labor costs, food and beverage expenses, and equipment maintenance.
- Review event contracts and billing to ensure accuracy and completeness.
- Identify cost-saving opportunities without compromising service quality.
Health and Safety Compliance:
- Ensure all banquet operations comply with health and safety regulations.
- Conduct regular inspections of banquet areas and equipment to ensure a safe environment for guests and staff.
- Implement and enforce policies to maintain a safe and sanitary work environment.
Qualifications:
Education: Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred.
Experience:
- Minimum of 3-5 years of experience in banquet management or a similar role in the hospitality industry.
- Proven track record of successfully managing events and leading teams.
Skills:
- Excellent organizational and time management abilities.
- Strong leadership and interpersonal skills.
- Exceptional customer service and problem-solving abilities.
- Proficiency in event management software and Microsoft Office Suite.
Attributes:
- Detail-oriented with a high degree of accuracy.
- Ability to work under pressure and handle multiple tasks simultaneously.
- Flexibility to work evenings, weekends, and holidays as required by event schedules.
Work Environment:
- This position is based in the resort’s banquet facilities, with frequent interaction with clients and staff.
- Physical requirements include standing, walking, and lifting objects up to 50 pounds.
Job Type: Full-time
Shift:
Weekly day range:
- Monday to Friday
- Weekends as needed
License/Certification:
- Driver's License (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: In person