Morton LTC is a family owned and operated long term care pharmacy serving over 4000 patients in the greater Fox Valley. We are currently seeking a full time accounts receivable collection specialist/administrative Clerk. This position will work with a team with the responsibility to collect debts and other assigned administrative tasks.
Ideal candidates are friendly, team oriented individuals with commitment to providing excellent service to our customers. Applicants must have a strong work ethic and excel with time management. Pharmacy experience required. Long term care experience preferred.
Working hours are Monday through Friday, 8am-4pm; no weekends or holidays.
Essential Functions of the Job:
- Daily report management; high risk, high cost and/or claim rejections
- Addressing time sensitive billing needs; Customer requests
- Profile verification; Verifying patient demographics, insurance payors and payment model entry on profile
- Payment preparation and resolution; support accurate and legible facility and patient account statements
- Debt collection; working with external debt collectors and other means to facilitate payment for overdue accounts
- Customer communication; support timely payment for rendered services
- Customer support; Liaison between pharmacy operations and billing practices
Qualifications & Skills:
To perform this job successfully, a Collection Specialist/Administrative Clerk must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Language Skills – Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to comprehend documents, processed prescriptions and payment rejection notes or resolution details. Ability to speak effectively and with professionalism to internal and external customers.
- Reasoning Ability – Ability to apply common sense understanding to carry out instructions furnished in written, oral, diagram or other form. Ability to manage problems involving several concrete variables in standardized situations.
- Work Environment – The work environment that are encountered require the ability to manage inconsistent stressors, interruptions and changing priorities. Ability to multi-task with accurate outcome and maintain professionalism while performing the function of the position. Hybrid work environments are supported. The noise level of the work environment is usually moderate.
- Accounting Skills –Ability to proficiently utilize accounting methods to reflect numbers through the use of mathematical accuracy.
- Application Use – Ability to comfortably and confidently utilize the available applications, programs or provided equipment platforms to in compliance with business needs while preserving patient confidentiality.
Continuous Improvement:
Employees are encouraged to surface ideas and suggestions to improve processes as a method to continuously develop organization excellence.
Preferred Education/Experience:
Experience in a long-term pharmacy setting is preferred
Desired experience includes: prescription management, customer service related to communication with prescriber offices and external key stakeholders, formulary compliance, medication packaging and dispensing and insurance programs.
Morton LTC offers a complete and competitive benefit package including health, dental, and vision insurance, 401k with company match, disability and life insurance coverage and much more. Wages are highly competitive, and there are monthly and quarterly bonus opportunities. Morton has a competitive PTO program and has historically grandfathered scheduled vacations that occur within the first 6 months of employment.
Please visit our website at www.mortonltc.com to learn more about our company!
Job Type: Full-time
Pay: $18.50 - $20.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- AD&D insurance
- Dental insurance
- Disability insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid sick time
- Paid time off
- Parental leave
- Vision insurance
Weekly day range:
Work setting:
Education:
- High school or equivalent (Preferred)
Work Location: In person