The Clerk II assists patients with scheduling appointments for healthcare services at the Call Center. The Clerk II will also answers incoming telephone calls and makes outreach calls to defined patients.
Must have excellent customer service skills, attention to detail and be able to navigate computer systems to make appointments accurately and efficiently. In addition, must have excellent listening and decision-making skills to be able to route the caller to the appropriate individual for assistance. Also possess the ability to work with diverse populations with various health care needs.
Essential Functions:
- Answers a high volume of incoming phone calls.
- Provides patient services to include registration and insurance verification, scheduling/canceling appointments, and facilitates communication between the patient and FQHC provider team/clinic.
- Uses reference documents and online tools to become familiar with Lake County Health Department (LCHD) services and acts as a subject matter expert for patients.
- Identifies urgent patient needs and routes/escalates appropriately
- Navigates electronic health record and updates patient information as needed.
- Adheres to strict HIPAA guidelines.
- Provides language translation services, verbal or written, as needed.
Qualifications/Education:
- Requires High School Diploma or GED.
- Minimum of one-year office experience preferred.
- Exhibits essential Customer Service focused commitment demonstrating active listening, focus on issue resolution, sharp attention to detail and analytical and problem solving abilities to meet and exceed the needs of our patients.
- Excellent phone etiquette skills.
Job Type: Full-time
Pay: From $16.34 per hour
Expected hours: 37.5 per week
Benefits:
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Healthcare setting:
- Clinic
- Outpatient
- Telehealth
Schedule:
- Monday to Friday
- Weekends as needed
Application Question(s):
- Do you have Call Center experience?
- Do you speak another language other than English? If so, which language(s)?
- Do you have 1 year of office experience?
Education:
- High school or equivalent (Preferred)
Location:
Work Location: Remote