Job Overview:
We are seeking a Customer Service Professional to join our team.
Job Purpose: Communicating the customers’ needs effectively throughout our internal organizations. Working with customers to ensure 100% satisfaction and helping Gerard Daniel to capture 100% Share of Wallet within their targeted customer groups
Responsibilities:
- Responding to customers quickly and efficiently
- Ensuring customer needs are communicated through internal ERP (I2I) systems.
- Upsell existing customers by introducing GD products and services.
- Create quotations for customers and prospects.
- Entering Customer orders into ERP system
- Maintaining a broad knowledge of customers’ needs relating to inventory, specifications, delivery expectations, etc.
- Collaborates effectively with BDM’s, Procurement, Manufacturing Teams, Inside Sales & Executives to drive forward industry leading product and service needs within defined strategic markets.
- Utilizes CRM and other business tools to manage customer facing contacts and personal time, in effort to bring maximum utilization of GDW resources.
- Performs various other related or associated duties as assigned or as responsibilities necessitate.
Requirements:
- Proven verbal and written communication skills. Strong analytical skills.
- Demonstrate strong interpersonal communication and written skills, proactive problem- solving skills, and the ability to multitask effectively.
- Proficient with Microsoft Office Applications including Microsoft Excel, Outlook, and Teams
- Highly motivated and organized, with attention to prioritizing incoming tasks.
- Ability to prioritize and work effectively under strict deadlines.
- Good mathematical skills.
- Excellent organizational skills.
Join our team as a Customer Service Professional and be part of a dynamic work environment where your dedication to customer satisfaction will be valued.
Job Type: Full-time
Pay: $25.00 - $28.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Referral program
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Commute:
- Fontana, CA 92337 (Required)
Work Location: In person