General Manager Job Description
Chick-fil-A Tamarac Square
2024
Description:
The General Manager supports the business by owning every aspect of the organization. The purpose of this role is to build a thriving business that performs at a high level and impacts the community in a positive way. This individual will be responsible for creating and implementing the yearly strategy, effectively leading the Director Team to achieve results, and partnering with the Owner/Operator to build a culture that aligns with Chick-fil-A standards. We are looking for an individual who has business and leadership experience, is strategic, able to manage conflict, and has a passion for caring for their team, customers, and community.
People Development Responsibilities:
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Oversees the hiring process of new Team Members and Leaders
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Set team goals, share the score visually, and celebrate the wins
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Identify potential leaders and help them grow both operationally and relationally
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Communicate effectively, share ideas, and take a positive approach to all situations
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Create a positive culture that aligns with the Tamarac Square culture commitment
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Hold managers accountable to holding team members accountable to all policy standards, for example timeliness, hygiene, cell phones, uniforms, etc.
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Collaborate with the Director team to ensure all team members are trained and developed appropriately
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Provide both formal and informal feedback to team members and leaders on an ongoing basis
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Ensure disciplinary action is given fairly and consistently
Quality & Customer Experience Responsibilities:
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Ensure we are executing proper procedures in order taking, hospitality behaviors, speed of service order accuracy.
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Protect the customer experience by ensuring packaging, food presentation and quality exceeds Chick-fil-A standards
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Ensure the team consistently and systematically meets cleanliness standards
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Use Chick-fil-A reports and metrics to ensure consistency, quality of products, behaviors and address areas of improvement immediately
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Maintain a culture of Food Safety
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Maintain a clean and organized environment
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Collaborate with Kitchen Director to ensure restaurant inventory is organized properly
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Partner with Training Director to execute training for roll-out of new products
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Assess current systems and implement ideas for improvement
Sales & Brand Growth Responsibilities:
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Ensure speed of service and quality of food to retain customers
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Work with the catering and marketing team on execution of catering orders
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Collaborate with leadership on suggestive selling behaviors with FOH team members, including upselling, new menu items, etc.
Financial Stewardship Responsibilities:
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Labor Scheduling - own labor percentage and productivity
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Food cost - own food cost percentage and waste management
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Ensure FOH equipment maintenance is completed, become familiar with process for restoring damaged equipment
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Execute Chick-fil-A LEAN practices in all areas, encouraging continuous improvement
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Engage with everyone at every level
Operational Expectations:
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Approximately 20 hours on the floor supporting the shift leader and developing relationships with the team/coaching the team
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Approximately 15-20 hours of office time as needed
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Availability to assist with emergencies when necessary
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Developing deep relationships with the team and leaders to allow for development
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Overall understanding of business operations
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Demonstrates business acumen to make appropriate decisions quickly
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Ability to work with a team to accomplish goals
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Deep understanding of the Front of House operations, systems and processes that make the business run
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Pay: Starting at $30 / hour
Benefits:
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Flexible schedule
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Paid time off
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Health insurance
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Dental insurance
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Vision insurance
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Life insurance
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401(k)
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Employee discount
Job Type: fulltime
Education: Bachelor's degree
Work location: On-site