Overview:
We are seeking a Customer Service Representative to join our team. The ideal candidate will have strong communication skills and a passion for assisting customers. This position offers the opportunity to work in a dynamic and supportive environment.
Responsibilities:
- Provide exceptional customer service via phone, email, and live chat
- Assist customers with inquiries, concerns, and product information
- Process orders, returns, and exchanges accurately and efficiently
- Perform data entry tasks with a high level of accuracy
- Utilize phone etiquette when interacting with customers
- Upsell products or services to increase sales revenue
- Conduct outbound calling campaigns to follow up on customer inquiries
- Communicate effectively with customers to ensure satisfaction
Requirements:
- Proven experience in customer service or a related field
- Strong analytical skills to assess customer needs and provide appropriate solutions
- Bilingual proficiency is a plus, especially in Spanish
- Ability to multitask and prioritize workload effectively
- Excellent verbal and written communication skills
- Multilingual abilities are advantageous
- Proficiency in using CRM software or similar tools
Join our team as a Customer Service Representative and be part of a collaborative work environment dedicated to delivering outstanding service to our valued customers.
Job Type: Full-time
Pay: $18.50 - $20.00 per hour
Experience level:
Shift:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
Ability to Commute:
- Carrollton, TX 75007 (Preferred)
Ability to Relocate:
- Carrollton, TX 75007: Relocate before starting work (Required)
Work Location: In person