Job Title: Dispatcher
A Dispatcher at America Ambulance Service, Inc., is responsible for call intake of emergency and non-emergency transportation from various sources, directing callers to appropriate departments, and assisting field personnel.
Responsibilities
- Receive and dispatch emergency and non-emergency calls and record significant information
- Use radio, phone or computer to send crews to appropriate locations
- Prioritize calls according to urgency and importance
- Enter data in computer system and maintain logs and records of calls, activities and other information
- Monitor the status of all field personnel
- Evaluate incoming calls to determine appropriate dispatching unit and transmitting information and messages upon request and/or according to established procedures
- Provide information and assistance for customer service inquires as needed
- Adhere to all company policies and procedure
- Maintains privacy of protected health insurance (PHI) in accordance with the Health Insurance Portability and Accountability Act
- Perform other duties as assigned
Knowledge, Skills, and Abilities
- Proficient in English (oral and written)
- Tech-savvy with medical knowledge
- Fast typing with experience in data entry
- Ability to communicate clearly on the radio and telephone
- Ability to prioritize, communicate and work under high-stress conditions
- Manage multiple tasks simultaneously
- Active listener with communication skills
- Sound judgement and critical thinking
- High school diploma or equivalent
- We have 2 Dispatch positions available:
- 1 part time & 1 full time- weekday and weekend shifts- hours vary by days, afternoon and overnight shift.
Job Types: Full-time, Part-time
Pay: From $15.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 12 hour shift
- 8 hour shift
- Holidays
- Monday to Friday
- Night shift
- Overnight shift
- Overtime
- Weekends as needed
Ability to Relocate:
- Springfield, IL 62703: Relocate before starting work (Required)
Work Location: In person