Non-commission role, salary competitive based on experience.
Hybrid remote, requirement of in office in Oklahoma City.
ESSENTIAL RESPONSIBILITIES/TASKS
- Perform inside sales support for customers by providing product and application knowledge, quotations, and order entry, while ensuring compliance with trade regulations.
- Order processing duties including but not limited to: order entry, order amendments, order status notification, and order expediting.
- Daily interaction with customers via email, phone, and/or in-person, working to resolve their issues or concerns as quickly as possible to provide an exceptional customer experience.
- Take ownership of customer issues, document customer complaints and follow problems through to resolution while ensuring root cause analysis provides appropriate sustainable countermeasure(s).
- Work cross-functionally with Application Engineering, Outside Sales, and Manufacturing Operations to serve customers.
- Periodically review the departmental library of all technical product literature and keep abreast of any product changes.
- Ability to travel to key tradeshows and for customer support on-site, as defined during the year, to develop relationships with key accounts and build applications experience.
- Participate in special projects, including new product development support, as assigned.
- Follow all IDEX and Advanced Flow Solutions corporate policies, procedures and instructions.
- Any other tasks or duties as assigned by the Manager.
REQUIRED FOR THIS POSITION
- High School Diploma or GED required.
- 2-year Associate’s degree (or equivalent work experience) preferred.
- 2+ years’ experience in a manufacturing or technical customer support environment.
- Bilingual strongly preferred (Spanish/English).
SKILLS AND/OR PHYSICAL REQUIREMENTS OF POSITION
- Customer focused with excellent interpersonal and communication skills.
- Action oriented and self-motivated. Problem solver.
- Detail minded and organized with a drive for results.
- Computer literate/proficient. Microsoft Office Suite experience strongly preferred.
- Technical background including troubleshooting skills.
- Position may require up to 5-10% travel: customer visits, tradeshows, remote training.
- Ability to work overtime on short notice as required in order to meet customer needs.
PAST EXPERIENCE REQUIRED TO PERFORM TASKS (STRONGLY PREFERRED)
- Two years prior experience as a customer service representative or technician – prefer industry related.
Job Type: Full-time
Pay: From $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Experience level:
Shift:
Work setting:
Education:
Experience:
- Manufacturing Environment: 2 years (Preferred)
- Customer Service Representative: 2 years (Required)
Work Location: In person