About Us
Welcome to MedPro Healthcare Staffing, an award-winning agency based in sunny South Florida. We specialize in connecting healthcare facilities with exceptional professionals for temporary positions nationwide, managing recruitment, payroll, and benefits for a seamless customer experience.
About the Job
The primary responsibility of the Customer Experience Coordinator is to provide support to the Customer Experience Team to ensure consistent, personal, and memorable experiences are provided to every one of our valued healthcare professionals and clients. Reports to the Customer Experience Manager.
What You'll Do
As the Customer Experience Coordinator, you will ensure exceptional experiences for healthcare professionals and clients. Reporting to the Customer Experience Manager, your responsibilities include:
Rewards/Recognition:
· Maintain and update gifting reports.
· Prepare and ship out all gifts and items for tradeshows.
· Facilitate the presentation of the rewards/recognition program during international orientation.
· Fulfill all service anniversary gifts and assist with special requests.
· Organize gift card purchases for internal events and field staff.
· Support in coordinating industry recognition gifts.
· Oversee MedPro’s weekly internal charity event.
· Support coordination of internal events including the Turkey Trot and Annual Holiday Trip
Inventory and Administration:
· Conduct inventory for promotional items and supplies.
· Maintain storage areas and order bulk purchases.
· Assist with survey reporting and action items.
· Manage expense reporting accurately.
Required Qualifications
· High School Diploma required
· Minimum of 3+ years of successful experience within hospitality or related field
· Previous work experience in an office environment preferred
· Proficiency in a windows environment with a working knowledge of Word, Outlook, and Excel
· Effective analytical and problem-solving abilities
· Must be able to lift up to 50 pounds
· Salesforce experience a plus
· Demonstrates effective verbal and written communication. Utilizes proper etiquette in telephone and electronic mail communications.
· Demonstrates ability to set priorities and utilizes organizational skills to complete duties on a timely basis.
What We're Looking For
· Independent judgment, problem-solving, timely follow-up, and outstanding customer service
· Strong work ethic, personal drive, and the ability to overcome obstacles
· Ability to build and develop key relationships across the organization
· Self-motivated, self-managing and well organized
Compensation
· $20 per hour + 10% Annual Bonus
· Excellent benefits package & 401(k) with an 8% company match
· Weekly Company-Wide Raffles based on production
Perks of the Job
· Established opportunities for Career Advancement
· Generous PTO Schedule
· Paid Federal, Floating, and Personal Holidays
· Medical, Vision, and Dental Insurance
· 401K + Matching
· FREE Personal Trainer led Boot Camp twice weekly
· Quarterly Wellness Days including healthy meals and chair-massages
· Team Outings including professional sporting events, picnics, and beach days!
· 4-night company-paid vacation to celebrate the holiday season and recognize the year’s
· accomplishments.
· ADDITIONAL PERFORMANCE PERKS like complimentary lunch, and cash incentives
Awards & Recognition
· Sun Sentinel Top Workplace
· SIA, Best Staffing Firms to Work For
· SIA, Fastest Growing Staffing Firm
· SIA, Largest Staffing Firms in the U.S
Job Type: Full-time
Pay: $20.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Application Question(s):
- Must be able to lift up to 50 pounds.
Education:
- High school or equivalent (Required)
Experience:
- Hospitality: 3 years (Required)
- Office: 1 year (Preferred)
- Salesforce: 1 year (Preferred)
Ability to Relocate:
- Sunrise, FL 33323: Relocate before starting work (Required)
Work Location: In person