With more than 13,000 stores in the U.S. and 84,000 stores globally, it is no wonder 7-Eleven, Inc. has been named an iconic brand. In addition to 7-Eleven stores, 7-Eleven, Inc. also operates and franchises Speedway, Stripes, Laredo Taco Company and Raise the Roost locations.
Since inventing the convenience industry in 1927, 7-Eleven has built a rich 96-year history filled with beloved products like Slurpee, Big Gulp and Big Bite, and fan-favorite holidays like Slurpee Day and Bring Your Own Cup Day.
Now, 7-Eleven is on a mission to contemporize the brand and redefine convenience – and we need your help.
At 7-Eleven we are guided by our Leadership Principles.
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Be Customer Obsessed
- Be Courageous with Your Point of View
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Challenge the Status Quo
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Act Like an Entrepreneur
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Have an “It Can Be Done” Attitude
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Do the Right Thing
- Be Accountable
Each principle has a defined set of behaviors which help guide the 7-Eleven team to Serve Customers and Support Stores.
The Company
7Drive is 7-Eleven’s delivery division and we’re on a mission to bring on-demand delivery to cities and towns throughout the United States. We serve our communities by connecting our network of drivers to restaurants, retailers, and grocers.
The Opportunity
A Driver Network Support Specialist is responsible for the coordination of the driver pool, order completion, delivery assignments/availability, driver notifications, and on time delivery metrics within their assigned market/area.
Responsibilities
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Coordinate the On-Time Delivery Transactions by client, region, and area.
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Navigation and processing transactions using Skipcart Proprietary Software.
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Ability to assist in driver navigation.
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Ability to read and translate/understand maps/distance/time to destination.
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Assist New Drivers in Online Account Registration.
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Meet required metrics or service levels required by our clients.
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Adherence to the company policies and work standards.
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Demonstrated comprehension skills for the purpose of determining customer issues and problem solving with the intent of keeping customers for the long-term.
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Demonstrated problem solving skills for the purposes of resolving scheduling transactions to achieve on time delivery.
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Ability to interact with distressed parties to provide information in response to inquiries about processes and services and to handle and resolve delivery transactions.
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Demonstrated multi-tasking skills in the above-listed fields.
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Maintain a sense of urgency combined with getting work done completely, accurately and in accordance with Company standards.
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Ability to work effectively in a high demand and fast paced environment.