Your Job Description for Center Associate
as of 08/30/2021
Employer Information
Organization Name: The UPS Store
About Our Organization: The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices.
The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best- value options and exhibits confidence by knowing best practices related to the industry. The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.
Job Location: Dallas
State: Texas
Other Information: The UPS Store is a Franchise. This franchisee has 7 locations. Applicant may work at multiple locations.
Prepared By : Samantha Beyer
Prepared Date : 08-30-2021
Purpose
The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.
The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.
Education
Less than a High School Diploma
High School Diploma (or GED or High School Equivalence Certificate)
Some College Courses
Knowledge
Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Skills
Basic Skills
● Active Learning - Understanding the implications of new information for both current and future problem-solving and decision- making.
● Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
● Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
● Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
● Mathematics - Using mathematics to solve problems.
● Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
● Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
● Science - Using scientific rules and methods to solve problems.
● Speaking - Talking to others to convey information effectively.
● Writing - Communicating effectively in writing as appropriate for the needs of the audience.
Social Skills
● Coordination - Adjusting actions in relation to others' actions.
● Instructing - Teaching others how to do something.
● Negotiation - Bringing others together and trying to reconcile differences.
● Persuasion - Persuading others to change their minds or behavior.
● Service Orientation - Actively looking for ways to help people.
● Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
Complex Problem Solving Skills
● Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Resource Management Skills
● Time Management - Managing one's own time and the time of others.
Work Context
Body Positioning
● Spend Time Bending or Twisting the Body
● Spend Time Making Repetitive Motions
● Spend Time Standing
● Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
● Spend Time Walking and Running
Communication
● Contact With Others
● Electronic Mail
● Face-to-Face Discussions
● Letters and Memos
● Telephone
Conflictual Contact
● Deal With Unpleasant or Angry People
Environmental Conditions
● Exposed to Contaminants
● Sounds, Noise Levels Are Distracting or Uncomfortable
Impact of Decisions
● Frequency of Decision Making
● Impact of Decisions on Co-workers or Company Results
Routine versus Challenging Work
● Importance of Being Exact or Accurate
● Importance of Repeating Same Tasks
● Structured versus Unstructured Work
Pace and Scheduling
● Pace Determined by Speed of Equipment
● Time Pressure
Responsibility for Others
● Responsibility for Outcomes and Results
Role Relationships
● Coordinate or Lead Others
● Deal With External Customers
● Work With Work Group or Team
Work Setting
● Indoors, Environmentally Controlled
● Physical Proximity
Tasks
● Receive payment by cash, check, credit cards, vouchers, or automatic debits.
● Issue receipts, refunds, credits, or change due to customers.
● Greet customers entering establishments.
● Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
● Answer customers' questions, and provide information on procedures or policies.
● Sell items to customers.
● Process merchandise returns and exchanges.
● Stock shelves
● Assist customers by providing information and resolving their complaints.
● Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
Activities
Performing for or Working Directly with the Public
● Answer customer or public inquiries
● Greet customers, guests, visitors, or passengers
● Provide customer service
Communicating with Supervisors, Peers, or Subordinates
Getting Information
Communicating with Persons Outside Organization
Establishing and Maintaining Interpersonal Relationships
Performing General Physical Activities
Selling or Influencing Others
● Sell products or services
Resolving Conflicts and Negotiating with Others
● Resolve customer or public complaints
Identifying Objects, Actions, and Events
● Stock or organize goods
Developing and Building Teams
Tools and Technology
Tools
Bar code reader equipment
● Handheld bar code scanners
● Stationary bar code scanners
Electronic funds transfer point of sale equipment
● Credit card readers
Technology
Point of sale POS software
● Point of sale POS software'
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Work Remotely
Job Types: Part-time, Full-time
Pay: From $13.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
Shift:
Weekly day range:
- Every weekend
- Monday to Friday
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Work Location: In person