Immediate opportunity available for a Portfolio Collections Representative at a Timeshare Company in fabulous Las Vegas. We are looking for the right candidate who is hard working, self-motivated, organized, results driven and thrives in a team environment.
BILINGUAL IS A PLUS
Job Summary:
The Portfolio Collections Representative is responsible for reaching out to consumers to collect payments for past due accounts. Also, act as a liaison between the consumer and corresponding departments to assist in retention tactics.
Essential Duties and Skills:
- Collection calls (manual and auto-dialer) and/or correspondence in fast-paced call center environment that requires accountability
- Providing servicing aspects of retention, processing payments and review account adjustments
- Responsible for monitoring and maintaining assigned accounts and Inbound calls
- Accountable for reducing delinquency for assigned accounts
- Exhibit the ability to communicate in a professional, positive manner.
- Exhibit strong interpersonal skills and the ability to build and nurture customer relationships.
- Must be able to demonstrate strong closing skills
- Follow and adhere the FDCPA as well as all State, local and Federal law with regards to Collection practices and Compliance
- Demonstrate the ability to problem solve (troubleshoot, analyze and resolve situations).
- Must be detail oriented and maintain a high level of accuracy
- Reliability
- Consistently manage time in an effective manner
- Must be computer proficient in Microsoft Office Applications
- Adhere to Company policies and procedures
- Be flexible and adaptive to changing business needs, policies and responsibilities
Job Type: Full-time
Pay: $15.00 per hour
Benefits:
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Weekly day range:
Work setting:
Work Location: In person