Do you get satisfaction from helping others? Are you the person everyone comes to when there is a problem? Do you love a challenge?
If so, we should talk.
We’re seeking people with positive energy who gain fulfillment from helping others to help us create a wonderful customer experience for our clients (banks and other financial institutions).
In Client Services, we focus on:
- Responding to customer inquiries and resolving customer issues via phone and email
- Training new member banks for onboarding and operational implementation
- Developing and presenting customer trainings for ongoing support
- Working cross-departmentally to develop and prioritize technology and process improvements
- Executing ongoing and ad hoc administrative tasks and projects (e.g., document processing, data entry)
At IntraFi Network, we prosper by working hard in an open and creative environment. Our efforts to create and maintain a culture that values our people have led us to be designated among the top fintech companies to work for by American Banker. IntraFi Network has also been recognized as one of the best places to work by the Washington Post’s Top Workplaces and the Washington Business Journal’s Best Places to Work. Our company is also recognized among Fortune’s lists of Best Workplaces—Small & Medium Businesses and Best Workplaces in Financial Services and Insurance.
If you’d like to join us, please apply!
IntraFi Network LLC is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, veteran status, disability, or sexual orientation in employment of the provision of services.
Job Type: Full-time
Pay: $65,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Experience level:
Application Question(s):
- What does the "customer experience" mean to you?
Experience:
- customer service: 3 years (Required)
Work Location: Hybrid remote in Arlington, VA 22209