Job Responsibilities:
- Greet patients and other visitors when they arrive in a prompt, courteous and helpful manner.
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Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
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Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
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Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
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Ensures availability of treatment information by filing and retrieving patient records.
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Maintains patient accounts by obtaining, recording, and updating personal and financial information.
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Has patient complete the “Patient Information Packet” which includes but is not limited to the following forms: “agree to pay”, “HIPAA form”, “Demographic form”, “Consent for the Use or Disclosure of Protected Health Information” form.
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Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
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Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
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Helps patients in distress by responding to emergencies.
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Protects patients' rights by maintaining confidentiality of personal and financial information.
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Maintains operations by following policies and procedures, reporting needed changes.
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Contributes to team effort by accomplishing related results as needed.
Requirements and Qualifications
- High school diploma or equivalent
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Completion of a certificate program in the medical field preferred
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1+ years of experience working as an administrative assistant or in a relevant role.
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Familiar with medical terminology, body systems, anatomy, physiology and concepts of disease.
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Excellent organizational and time management skills
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Punctuality and excellent attendance is required.
About Heartland Women's Healthcare:
Heartland Women's Healthcare, an Advantia Health coordinates convenient personalized healthcare for all women in all stages of life utilizing innovative technology within a warm and welcoming environment. Our team of Doctors, Certified Nurse Midwives and Nurse Practitioners offer a full range of obstetric and gynecologic services through our multiple offices located throughout Southern Illinois, Poplar Bluff and St. Louis, Missouri.
Learn more at: www.usaobgyn.com. (http://www.usaobgyn.com.%3C/p%3E%3Cp%3E%3Cb%3E%3Ci%3EAbout)
Benefits:
- Competitive Compensation
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Medical, Health, Dental, and Vision Insurance
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401k Contribution
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Paid holidays/CME/PTO
Please Note: COVID-19 Vaccination or an approved request for accommodation is required as a condition of employment.
Advantia Health is an Equal Opportunity Employer that is committed to global diversity: It is a place where good people want to work, and customers want to continue to engage EOE M/F/D/V.