Digital Marketing / E-Commerce / Customer Service
E-Commerce Customer Support Administrator
Up to $47,000 to start plus full benefits
As E-Commerce Customer Support Administrator, you will receive training and:
- Serve as a primary point of contact for e-commerce customers
- Communicate by phone, email, automated ticketing systems, e-commerce interface and/or live chat
- Answer questions and address inquiries
- Provide assistance with products, orders and general service
- Learn to handle administrative quality control and quality assurance duties
- Troubleshoot and resolve issues as they arise
- Escalate complex issues as necessary
- Conduct routine and special account analysis
- Perform other duties as assigned
An ideal candidate profile will include:
- At least 1 year of Customer Service, Customer Support or similar/related in an e-commerce environment
- Intermediate to advanced proficiency with Microsoft Word and Excel
And:
- Experience using any type of e-commerce customer portals (e.g. (Amazon, Walmart, Home Depot, Lowes, Wayfair, Overstock, eBay, Commerce Hub, Zendesk or Ship Station)
- Experience with several of the following E-commerce platforms / sites: Amazon, Walmart, Wayfair, Beyond (Overstock), Home Depot, Lowes, Menards, Shopify
Pluses:
- +++ ZenDesk proficiency
- +++ Amazon Seller Central proficiency
- +++ On-the-job experience with HD.com, Lowes.com, Wayfair, WM.com
- +++ Shopify proficiency
- +++ An Associate's or Bachelor's Degree
West Suburbs of Chicago - Glendale Heights, IL
JobGiraffe's client is a specialist in manufacturing and e-commerce distribution across multiple industries.
JG ID #24-1262 - Glendale Heights, IL 60139 – Diane Padilla, Lead Recruiter
Job Type: Full-time
Pay: $45,000.00 - $49,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- How many years of experience using any type of e-commerce customer portals (e.g. (Amazon, Walmart, Home Depot, Lowes, Wayfair, Overstock, eBay, Commerce Hub, Zendesk or Ship Station) do you have?
- Which of the following E-Commerce Sites do you have experience with (Please Specifify): Amazon, Walmart, Wayfair, Beyond (Overstock), Home Depot, Lowes, Menards, Shopify?
Experience:
- Digital Marketing and/or E-Commerce: 1 year (Preferred)
Work Location: In person