Bay Tek Entertainment Division
Get Paid to BUILD COOL STUFF
The Village Companies is family-owned and encompasses a diverse group of companies in three lines of business: manufacturing services, amusement, and consumer products. Combining each of these market focuses allows us to have a very unique perspective and group of resources to develop innovative solutions, products and experiences that few others can even dream of offering. The Village is united around our values and dedication to serve. To learn more about each of our companies, visit www.thevillage.bz.
Bay Tek Entertainment, founded in 1977, is a family owned and operated business that is driven to provide fun and profit through innovative ticket redemption games. Headquartered in the heart of the Midwest, Pulaski, Wisconsin, is home to Bay Tek Entertainment. This rural community (located 25 minutes northwest of Green Bay) population 3,500+, is where hard work, fun, and simplicity meet. The employees share one vision of becoming the best in the world at developing and manufacturing ticket redemption games.
We currently seek experienced, professional candidates for the role of Customer Service Technician for Bay Tek Entertainment, part of the “Village of Companies”. Responsible to ensure that Bay Tek Entertainment delivers the highest level of customer service possible to both internal and external customers. Primarily responsible to provide unscripted technical troubleshooting phone support to our customers for any of the products we manufacture to help diagnose electromechanical and software related issues while also generating sales of parts and other products.
Hours: Monday – Friday, 7:30am-4pm
Pay: $20.00 - $25.00
A wide range of responsibilities offers new challenges every day:
- Assure customer satisfaction by working directly with our end customers via phone to troubleshoot and provide technical advice to resolve game/machine problems
- Troubleshoot by understanding and identifying the cause and effect of software and electromechanical devices
- Within the Village, be a strong customer advocate while balancing our business goals
- Identify and quantify issues to discover or prove patterns and trends
- Engage with others to resolve issues
- Possess the ability to document issues and report out details and status
- Provide internal and external communication, disseminating information about issues, advisories, status, resolutions, techniques, etc.
- Willing involvement with our new product development team as a customer advocate
- Perform data entry, recording the details of the incident and entering of the resulting order and invoicing process for parts required
- Email Corresponding with customers and distributors which may lead to customer orders
- Email Corresponding to troubleshoot products in the field with technicians.
- Be Sales Minded to help up-sell and drive orders to hit overall sales goals and growth
Required Education and Experience:
- 3 – 5 years as a Customer Service Agent or similar
- High school diploma or GED
- Proven business or life-experience in troubleshooting
Knowledge, Skills & Abilities:
- Understands the use of the multi-meters, AC/DC power
- Understands troubleshooting PCBAs and electronics systems
- Ability to interpret wiring schematics and drawings
- Self-starter capable of observing and solving problems using all available resources
- Must be able to establish priorities, work independently, and proceed with objectives without supervision
- Confidence, tact, patience, politeness and diplomacy while dealing with complex problems and customers
- Strong interpersonal skills in areas of verbal and written communications
- High degree of accuracy and attention to detail
- Proficiency with Microsoft Office products (Word, Excel, etc.)
- Mechanical assembly build experience a plus
- Motivational, listening, and problem-solving skills
- Works well with others in a team environment
- Clear and concise, fluent, and positive communication skills
- Possess the ability to make good judgment calls in an environment without black and white rules
- Ability to take on and resolve recurring difficulties with customers and staff
Travel Requirements:
- Possible, but not regular, visits to customer locations as well as possible attendance at trade shows
We generously reward hard work and initiative and offer a full benefits package that gives our employees both unique perks and peace of mind, including: Medical, Dental, Life and Disability insurances, Vision coverage, On-site Fitness & Wellness Center, 401(k), Employee Assistance Program (EAP), tuition reimbursement, new employee on-boarding plus continuing development and training opportunities, and more!
Learn more about Bay Tek Entertainment and our team at:
http://www.baytekent.com/
Please Apply Online at:
https://thevillage.bz/
No phone calls or in-person applications please.
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
Weekly day range:
Work setting:
Work Location: In person