Currently looking for an Assistant General Managers & Shift Leaders that are Humble, Hungry, and Smart to manage our restaurants! MUST HAVE TRANSPORTATION and VALID FOOD MANAGER CERTIFICATE. Far north areas of town (Houston, Humble, and Tomball) within 30 minutes drive. PLEASE DO NOT apply if the requirements are not met.
The Assistant General Mgr & Shift Manager is passionate about Restaurant Operations, Guest Experience, Team Development and provides strategic direction for the team of Assistant General Managers, Shift Leaders, and crew members. The AGM & Shift Lead must convey the company culture to his/her staff and be a creative team player who likes to work hard, have fun, and show sincere dedication to the multiple concepts supporting.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Leadership: Mentors all positions within his/her operational area to ensure a high level of engagement and success. Maintains availability for the development of all operational personnel.
- Maintain Culture: Support, reinforce, and align decisions with Wingstop’s Culture.
- Operational Assistance: Ensures restaurants are delivering the Done Right, On Time promise, and an exceptional Guest Experience.
- Training and Development: Trains and develops employees; manages career expectations for the management team; clearly conveys standards.
- Manage Strategic Initiatives: Understands, defines, and delivers the purpose, requirements, and desired results of all Company programs. Leads his/her respective Operational Area in the execution of these programs. Directly accountable to, develops strategies & directs support of Restaurant Marketing, Area Training/Talent, and Recruiting Functions.
- Leverage Support: Utilize FBO, Operations(QSC), and area support personnel to identify and mitigate any needs or gaps in current business practices. Lead support personnel in the planning, development, and implementation of operational improvement practices.
- Develops and Manages Business Planning Processes: Works with team to develop, implement, and manage a business plan for Restaurants; analyzes external and internal environments to detect where improvements may be made and how those changes should be implemented.
- Financial Accountability: Maintains full responsibility for financial performance directly impacting area restaurant operations. Oversees the financial performance of his/her team of MPs & GMs; performs financial analysis of individual restaurants and the district; makes recommendations for improvements. Accountable to all aspects of the restaurant EBITDAR – budget planning, management, and performance.
- Financial Analysis: Analyzes business trends and financial data to assess and improve area performance, both operationally and financially.
QUALIFICATIONS:
- High School Diploma or GED required; some college preferred
- For external hires, a minimum of 18 months of multi-unit management with a proven record of success is required, preferably in the fast food or casual dining industry. Employment history will be verified.
- For internal promotion, a minimum of 12 months (18 months preferred) as a General Manager with Wingstop’s; must be in good company standing and with a proven record of increased performance in the areas of positive sales increases, cost reductions/savings (inventory and labor), employee retention/training, along with meeting or exceeding other established/defined company metrics and multiple location experience
- Experience in an organization where he/she had specific career progression
- Knowledge of the QSR/Fast Casual industry as well as the necessary business acumen of running a complete business unit [Risk, Talent, Facilities, etc]
- Knowledge and skills in analyzing profit and loss statements and the overall financial performance of the store.
- Knowledge and skills in staffing with a proven record of results
- Knowledge of Labor Laws
- Knowledge in Food Safety, Local and State Health Requirements, Inspections and Quality, Service and Cleanliness audits
- Local store marketing experience preferred
- Proficient in a variety of technology systems, especially Microsoft Office (Word, Excel, Outlook, PowerPoint), various “Apps”, and able to adapt to new systems easily
ADDITIONAL REQUIREMENTS:
The intellectual and physical demands described below are representative of what must be met by a Manager to successfully perform the essential functions of this job.
- Ability to lead, motivate, and empower Wingstop’s managers to higher levels of performance
- Ability to align crew with Wingstop’s Culture by balancing accountability, seriousness, and having fun
- Ability to manage basic tasks and fiscal operations for an Area
- Takes initiative in solving operational and personnel problems quickly
- Has excellent interpersonal and communication skills
- Ability to manage all public dealings
- Ability to recognize problems and problem solve
- Ability to recognize personal shortcomings and willingness to improve
- Ability to set goals, create plans, and convert plans into action for individual Restaurants and the entire district
- Ability to measure performance, objectively and subjectively as well as hold direct accountability to meet desired performance expectations
- May be required to lift, carry, push or pull heavy objects up to fifty pounds; kneel, bend or stoop, ascend or descend stairs; reach and grasp objects
WingStop @ 128 1st ST Humble, Tx 77338
WingStop @ 12100 Veterans Memorial Dr F Houston, TX 77067
Wingstop @ 14083 FM 2920 Rd Tomball, TX 77377
A FOOD MANAGER CERTIFICATE (Serve Safe or Learn 2 Serve) and TABC is required.
MUST HAVE TRANSPORTATION as you will report and support multiple restaurant locations for inspections or facilitate meetings.
Job Type: Full-time
Experience:
- Restaurant Management: 2 years (Required)
- Restaurant industry: 2 years (Required)
Additional Compensation:
- Vacation'
- Bonuses based on meeting/passing KPI requirements.
'Work Remotely No
Job Types: Part-time, Full-time
Pay: $13.00 - $20.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Experience level:
Restaurant type:
- Bakery
- Café
- Casual dining restaurant
- Coffee shop
- Fast casual restaurant
- Quick service & fast food restaurant
Shift:
Weekly day range:
- Monday to Friday
- Weekend availability
Application Question(s):
- Do you have experience with Health Inspections and Brand (Quality, Service, and Cleanliness) Inspections/Audits?
Experience:
- Multi-Unit Operations: 2 years (Preferred)
- Leadership Experience: 1 year (Required)
- Restaurant management: 2 years (Required)
License/Certification:
- TABC Certified (Preferred)
- Food Manager Certification (Required)
Shift availability:
- Night Shift (Required)
- Day Shift (Preferred)
Work Location: Multiple locations