Description:Quincy Credit Union is a community-focused financial institution dedicated to providing exceptional service and financial solutions to our members. We pride ourselves on fostering a supportive and collaborative work environment where every team member plays a vital role in our success.
We are seeking a detail-oriented and experienced Loan Servicing Specialist to join our team. The ideal candidate will be responsible for efficiently onboarding various types of loans into our Core DNA System, ensuring accurate loan maintenance, addressing member inquiries, and performing day-to-day operational functions for our loan portfolio. This role requires your presence in the office.
Responsibilities:
- Onboard Mortgage Loans, Home Equity Line of Credit (HELOC), HELOANS, Consumer Loans, and Commercial Loans into the Core DNA System.
- Address loan maintenance, member inquiries, reports, and functions on a daily basis.
- Review critical system-generated lending reports related to payments, loan onboarding, payoffs, discharges, and determine appropriate solutions.
- Assist with the management of the Quincy Credit Union tax escrow and surveillance program, including member analysis, shortage, remittance, and liaison with Town/City Assessor’s offices.
- Monitor Flood Insurance coverage and ensure yearly payments comply with regulatory requirements. Set up flood escrow on applicable accounts and update flood maintenance as needed.
- Review private mortgage insurance reports to identify customers no longer required to carry insurance, cancel PMI if criteria are met, and update the database to re-calculate Member’s escrow account/payment.
- Perform account maintenance tasks such as title changes, ACH/AFT setup, address changes, stop payments, account restrictions, process check orders, and re-orders.
- Participate in departmental cross-training, special projects, and perform additional duties as required.
- Conduct file maintenance in the core system as needed or directed.
- Generate Consumer Lending reports for VISA.
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Benefits:*
At Quincy Credit Union, we believe that our employees are our most valuable asset. That's why we're committed to providing a comprehensive benefits package designed to support your health, well-being, and future financial security. Here's a summary of the benefits you can expect as part of our team:
- Health Insurance: We offer competitive health insurance plans, including medical, dental, and vision coverage, to help you and your family stay healthy and happy.
- 401(k) Retirement Plan: Take advantage of our generous 401(k) retirement plan with a company contribution of 10%. Start building your nest egg for the future with confidence.
- Paid Time Off (PTO): We understand the importance of work-life balance. That's why we provide generous paid time off, including vacation days, holidays, and sick leave.
- Employee Assistance Program (EAP): Access confidential counseling, financial assistance, and other support services through our Employee Assistance Program, because your well-being matters to us.
- Professional Development: We invest in your growth and development with opportunities for training, workshops, and tuition reimbursement to help you reach your career goals.
- Wellness Programs: Stay healthy and active with our wellness programs, including fitness classes, wellness challenges, and access to resources for maintaining a healthy lifestyle.
- Life and Disability Insurance: Gain peace of mind with life insurance coverage and disability insurance options to protect you and your loved ones in unexpected circumstances.
- Employee Recognition: We believe in recognizing and celebrating your contributions. From peer-to-peer awards to milestone celebrations, we value your hard work and dedication.
Requirements:
- Strong understanding of loan products, regulations, and compliance requirements.
- Proficiency with Core DNA System or similar loan management software preferred.
- Excellent communication skills and ability to interact effectively with internal teams and external members.
- Detail-oriented with strong analytical and problem-solving abilities.
- Ability to prioritize tasks, work independently, and meet deadlines in a fast-paced environment.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.).
Quincy Credit Union is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Job Type: Full-time
Work Location: In person