Creating A Healthier Way of Living
Rinnai America Corporation is the leader in tankless water heating, a technology that is growing rapidly as businesses and homes “yank the tank” and convert to an efficient, endless supply of hot water and the only tankless water heating manufacturer in the US. We have a commitment to our employees and a strong, accountable culture with a practice of giving back to our communities.
Rinnai America Corporation (RAC) is looking for RAC-STARS! Check out why Rinnai is the hottest place to work https://www.rinnai.us/about/why-rinnai.
What does a Field Service Manager do at Rinnai?
This position exists to supervise and execute field service support within an assigned region. The position will develop and manage Rinnai’s field service network throughout the assigned region and provide technical support, as needed, in resolving escalated product issues. The position will provide product training throughout the region and will support, as necessary, major product installations, ensuring proper sizing and installation for the project.
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This position will manage a territory that includes the Central and Pacific regions: California, Colorado, Hawaii, Alaska, Texas, Oklahoma, Arkansas, Ohio, Minnesota, Washington, Utah, Oregon, and surrounding areas.
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Must be able to travel up to 75% within the territory.
What you will do:
RESPONSIBILITIES
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Direct supervisor of assigned remote, regional based Regional Service Managers.
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Create, scale, and oversee the execution of field service support and customer care for Rinnai service staff within assigned region.
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Establish an authorized service network within the region of responsibility for in home/onsite service of product manufactured and sold by Rinnai.
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Negotiation of all labor rates for authorized service agreements within the region of responsibility
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Monitor the quality of service being provided by authorized service agents and where necessary develop individual improvement programs for identified service agents not performing to required standards
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Provide ongoing technical training to areas Sales Representatives, customers, Installers, and authorized Service agents
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Provide support, as needed, in addressing and resolving escalated field product performance issues
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Provide support on major residential and commercial product install projects ensuring proper sizing and correct installation of products used in the project.
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Provide developmental support to Rinnai’s Regional Service network and off-site Technical Specialists located throughout North America.
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Serve as liaison between the field and Rinnai’s Engineering department in the identification of possible performance or quality issues and gathering of information in support of the same
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Provide support on major product install projects ensuring correct installation, startup, and service of all Rinnai products.
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Interface with local code officials to address and work through identified code issues
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Represent Rinnai on off site visits and/or liability investigations as required.
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Maintain company provided tools, equipment, and property.
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Ensure all activities involved in comply with established legislative laws and/or Company policies and procedures
REQUIREMENTS:
KNOWLEDGE
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Bachelor’s degree and/or equivalent experience in a related field of study such as electrical, electronics, plumbing systems, hydronics, and/or boiler systems. Engineering degree preferred.
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Plumbing/HVAC/Electrical or Gas License required.
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Minimum 7-10 years hot water heater & boiler system troubleshooting experience (gas products a plus) required.
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Previous experience in training/teaching required.
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Commercial Boiler Systems experience a plus
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Minimum of 5 years’ experience in managing a territory preferred.
SKILLS
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Must possess excellent communication skills, both written and verbal.
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Ability to present in front of large groups.
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Must be a self-starter with the ability to work both individually and in a team environment.
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Problem solving and decision making.
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Ability to multitask.
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Forward planning and strategic thinking.
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Organization and delegation.
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High degree of technical and analytical skills.
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Ability to work with various levels of people, customers, or teams.
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Knowledge in use of Word, Excel, Power Point, and various web-based tools.
ABILITIES
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Ability to lift to 75 lbs.
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Ability to travel up to 75% and submit expenses for reimbursement weekly.
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Ability to safely operate company provided tools, equipment, and property.
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Professional approach; etiquette and confidence in dealing with people.
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Team player able to operate with a great deal of independence.
Physical Requirements:
Physical Activities
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Remaining in a stationary position, often standing, or sitting for prolonged periods.
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Communicating with others to exchange information.
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Accessing the accuracy, neatness, and thoroughness of the work assigned
Physical Demands
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Sedentary work that primarily involves sitting or standing.
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Ability to lift 75 lbs.
Environmental Conditions
Benefits
Medical, Dental, Vision, and Prescription
Flexible Spending Account (FSA) options for Medical and Dependent Care
Paid Time Off (PTO), Floating Holidays (FH)
Paid Holidays
401(k) Plan with Company Match
Company Paid Life Insurance
Voluntary Life Insurance
Short- and Long-Term Disability
Professional Development
Tuition Reimbursement
Annual Incentive Plan (AIP)
Referral Bonuses
Paid Volunteer Community Service Day
Tobacco and Drug-Free Campuses
Employee, family, and friend’s discount
Rinnai America Corporation is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.