Department: Spa Operations
Position Title: Spa Manager Services
Reports to: Owner/Franchisee
Coordinate Positions: Spa Manager works closely with a Collaborating Physician, Nurse, Nurse Practitioner, Physician’s Assistant, Esthetician, Spa Therapist and Spa Receptionist
Subordinate Positions: Nurse Practitioner/Physician’s Assistant, Nurse, Esthetician, Spa Therapist and Spa Receptionist
Position Summary (Purpose): The Spa Manager is responsible for the overall operation and performance of the spa; including ensuring that the spa meets or exceeds Guest service and sales expectations for the various services and treatments offered. The Spa Manager is responsible for developing an inspiring team and work environment, meeting all financial objectives for the spa, meeting monthly spa revenue projections as it relates to retail sales, service and treatment sales, and ensuring that expenses are maintained within the budget provided.
Primary functions include, but are not limited to:
(1) providing outstanding Guest service and satisfaction
(2) revenue generation and enhancement
(3) staff management and training
(4) payroll and inventory management
(5) financial management
(6) special events programming and marketing
Essential Behavioral Characteristics: • Ethical
Essential Skills:
Qualifications:
- Continuous improvement mentality
- Time management/self management
- Possess a thorough knowledge of spa services
- Possess excellent interpersonal skills
- Customer service orientation
- Possess excellent conflict management skills
- Possess excellent problem-solving skills
- Possess a thorough knowledge of spa services
- Possess excellent interpersonal skills
- Comfortable consulting patients regarding cosmetic and non cosmetic treatment options, techniques and treatment plans
Physical/Mental Requirements:
- Standing for extended periods of time
- Ability to lift at least 30lbs
Work Environment: Spa environment
Job Type: Full-time
Pay: $70,000.00 - $90,000.00 per year
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Experience level:
Shift:
Weekly day range:
Experience:
- Customer service: 5 years (Required)
- Medical Spa Managmenet: 1 year (Required)
Ability to Commute:
- Flower Mound, TX 75028 (Required)
Ability to Relocate:
- Flower Mound, TX 75028: Relocate before starting work (Required)
Work Location: In person