Company Description
Seven Principles Group is a company dedicated to helping Veterans get the increase in their service-connected disability claims that they deserve. We are conveniently located in the Hampton Roads, Virginia Metropolitan Area. Our staff members love working here! We provide growth opportunities tangible within months of being on board and professional development assistance. We offer paid holidays, medical/dental coverage, and a positive work environment that promotes a successful work-life balance. We host frequent employee appreciation and team-building events to show our staff recognition. As a team, we strive to accomplish one mission; helping Veterans and their families not leave thousands of dollars on the table.
Role Description
We are a Veteran disability consulting firm looking to add account managers to our Customer Service Experience department. We are seeking candidates with general knowledge of Veteran disability claims or case management experience in a legal setting who understand how claims are processed with the United States Department of Veterans Affairs. Our account managers demonstrate how to efficiently help our clientele of Veterans with their disability compensation and pension claims from intake to submission. Veterans are HIGHLY encouraged to apply.
Responsibilities
· Building strong client relationships while serving as the first point of contact for all client requirements and requests.
· Effective communication with Veterans regarding their benefits and options.
· Record, transcribe, and store client information via company databases.
· Communicating with clients to ensure that all of their needs are understood, addressed, and managed in real-time.
· Monitor client claims to ensure the proper flow for case processing.
· Manage administrative responsibilities of client’s claims.
· Accurately reports internal administration and provides weekly reports to management.
· Sort, handle, and upload/file evidence and VA correspondence.
· Facilitate calls and support efforts with Clients to obtain relevant benefit information.
· Perform other duties, as assigned.
· Occasional travel to company events.
Qualifications
· Previous experience as an account manager, sales, or related field.
· Strong analytical, problem-solving, and research skills.
· Excellent written and verbal communication abilities, with the capacity to articulate case concepts clearly and concisely.
· Ability to work independently and as part of a team, while managing multiple cases and deadlines.
· Deadline and detail-oriented mindset with excellent organizational and time management skills.
· Ability to research and identify key points of a client's concern.
· Results-driven and compassionate in helping others.
· Ability to prioritize and multitask while working independently.
· Strong customer service and interpersonal skills for dealing with different types of customers and clients.
· Effective time management and multitasking skills in order to handle multiple tasks and clients at once.
· Advanced motivational and negotiation skills.
Job Type: Full-time
Pay: $36,000.00 - $46,000.00 per year
Benefits:
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Vision insurance
Schedule:
- Monday to Friday
- No nights
- No weekends
Ability to Relocate:
- Virginia Beach, VA 23452: Relocate before starting work (Required)
Work Location: In person