MedBridge is a growing ambulatory surgery center (ASC) development company providing financial and management services to its clients. MedBridge believes in providing the highest quality of service, excellent employee benefits, and a team-oriented work environment.
Benefits
- Insurance – Medical, dental, vision, life, AD&D, and long-term disability insurance
- Holidays – 8 paid holidays per year
- PTO – 25 days per year (5 weeks)
- PEP Time – Paid time for exercise through our Physical Energy Program (PEP)
- Volunteer Time - Paid time for volunteerism through our Corporate Social Responsibility (CSR) program.
- 401(k) – Auto-enrollment in the company 401(k) plan
- FSA – Medical and Dependent Care Flexible Spending Accounts
Position Summary
The Client Services Specialist is responsible for planning and overseeing the transition of new and existing facilities to MedBridge Development’s services. Once clients are fully established with MedBridge, the Client Services Specialist acts as a liaison between physician partners, ASC leadership, and MedBridge management. The Client Services Specialist reports to the Director of Client Services
The Client Services Specialist will work directly with the Clients on behalf of MedBridge to streamline operations, resolve issues, improve communications, and generally ensure the relationship between the two is as beneficial as possible. They will assist with day-to-day tasks and long-term projects, provide knowledge and guidance appropriate for each client’s needs, and should be comfortable performing multiple different roles.
Primary Responsibilities
- Assess the current state of an oncoming center and assist them in their transition to MedBridge services.
- Participate in calls with clients and develop a detailed transition plan for each center according to their specific needs.
- Act as project manager to MedBridge team and oncoming client to ensure tasks are completed as outlined and adjust plans as needed.
- Attend meetings with clients, take meeting minutes, and provide to participants afterwards.
- Act as a point of contact for surgery center leaders and physicians to address any concerns or issues.
- Delegate incoming questions from surgery centers to the appropriate MedBridge department.
- Assist in identifying and resolving operational problems.
- Serve as a liaison between onsite center staff and MedBridge management, conveying concerns, feedback, and suggestions.
- Report any issues and escalate to management as needed.
- Ensure compliance with contractual and company regulations, standards, specifications, and best practices.
- Regularly check in with lead physicians at each client to determine areas that need attention.
- Create and continually enhance internal physician partnerships to optimize business outcomes.
- Travel between facilities to ensure the outcomes listed above.
- Perform other duties as assigned.
Skills Required
- Approximately 3 years of ASC and management experience.
- Bachelor‘s degree, preferably in healthcare management or similar.
- Self-starter who can multitask and manage several relationships and deadlines simultaneously.
- Adept at problem-solving and fostering solid working and team relationships.
- Strong communication and negotiation skills in working with physicians, staff, vendors, and the broader community.
- Full command of the English language, both verbal and written.
Job Type: Full-time
Pay: $65,000.00 - $90,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Internet reimbursement
- Life insurance
- Paid time off
- Vision insurance
- Volunteer time off
- Work from home
Schedule:
Education:
Experience:
- Healthcare Management: 2 years (Preferred)
License/Certification:
- BLS Certification (Preferred)
Ability to Relocate:
- Nevada: Relocate before starting work (Required)
Willingness to travel:
Work Location: On the road