Position: Bilingual Customer Service Rep (Case Management Department)
Location: Boca Raton, FL
Full Time: Yes (M-F- 8 am to 5 pm)
Salary range: $16/hr + Benefits
Position Summary:
Case Managers will work directly with clients, third parties, providers, and insurance companies. They should be comfortable with computers, general office tasks, and excel at both verbal and written communication. They are responsible for handling fact-finding projects and gathering and organizing documents and information. Our caseload is growing and the ideal candidate for this position is organized, professional, responsible, and committed to helping us meet our clients’ needs. In return you will get the opportunity to work with a great, hard-working team where you will expand your skills and knowledge within the industry.
Essential Job Functions:
- Perform data entry duties
- Gather information and documents from clients and other sources
- Handle incoming calls and other communication interaction with clients and third parties
- Maintain ongoing relationships with clients
- Maintain and organize electronic case files
- Perform additional duties as required by the Case Manager Supervisor.
Experience/Requirements:
- Full-time, 8:00am to 5:00pm, M-F
- Ability to speak clearly on the phone required
- Strong customer service skills
- Proficient in Microsoft Office Suite
- Ability to manage a heavy workload in a fast-paced environment
- Ability to communicate with clients and co-workers effectively and efficiently
- Possess excellent organization skills and be able to multitask and prioritize workload
- Team-oriented
Benefits
- 401k Match
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Paid Time Off
- Paid Holidays
- Vacation Days
- Training & More!
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
Weekly day range:
Work setting:
Application Question(s):
- What languages are you Bilingual in?
Work Location: In person