PRIMARY OBJECTIVE OF POSITION:
Primary responsibility is to provide Spa services to guests/visitors/members in a timely, courteous and efficient manner. Escorts clients to and from treatment rooms, attending to any immediate needs throughout Spa visit. Assist in providing information to any inquires, helps to coordinate all guest requests for services and maintain impeccable cleanliness of Spa.
RESPONSIBILITIES AND JOB DUTIES:
· Maintain complete knowledge of:
o All Spa Services
o All Spa Products
o All Beauty Salon Services
o All Fitness Programs
· Maintain complete knowledge and comply with hotel and departmental policies and procedures.
· Set up workstation with necessary supplies. Maintain cleanliness throughout shift.
· Handle guest complaints by following the instant guest pacification procedures and insuring guest satisfaction.
· Escort guests to and from treatments.
· Arrive prompt, dressed in correct uniform, and adhere to hotel grooming standards. Required performing 5 complimentary treatments per month (per training, sales & promotions, etc.)
· Provide Spa services to guests in a timely, courteous and efficient manner including, but not limited to, wellness therapies, facials, etc.
· Maintain an agreed upon retail sales to service ratio with the exceptional products, gifts and accessories provided.
o Estheticians: minimum of 20% retail sold compared to services performed
o (Goals are evaluated monthly. Goal must be met within 80% of the above or higher each month.)
· Attend pre/post shift meetings
· Participate fully in maintaining backbar expenses
· Participate in all advanced training without exception.
· Escorts guests to and from treatment rooms in a graceful manner, attending to any immediate needs throughout the Spa visit.
· Assist in providing information to any inquiries, help to coordinate all guest requests for services and maintain impeccable yourself and spa cleanliness of the Spa.
· Ensure guest comfort and safety throughout the treatment.
· Maintain work area with necessary supplies, sanitation and disinfection procedures ensuring room is immaculate at all times (tables draped, counters and products clean).
· Assist with cleanliness of all spa areas including all locker rooms.
· Assist fellow associates with daily operations to support healthy teamwork and contribute to the success of the spa.
· Assist in any other function as requested by Spa Manager, Director of Rooms or General Manager as it pertains to the spa, lounges, indoor/outdoor area, retail area,
· Participate fully in any/all promotions within the spa and hotel.
· Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel.
PHYSICAL DEMANDS:
· Activities include standing, reaching, bending, pushing, pulling, handling, lifting, carrying, seeing, hearing, talking, walking.
· Ability to lift 20 lbs.
SPECIAL SKILLS REQUIRED:
· Ability to give a timely Spa service.
· Knowledge of draping procedures.
· Ability to focus on guest needs.
· Ability to promote positive relations with all individuals who approach the Spa.
· Ability to perform job functions with minimal supervision.
· Ability to maintain confidentiality of all guest information and pertinent hotel data.
· Knowledge of and ability to sell Spa products.
· Knowledge of a variety of facial services .
· Ability to keep room and all Spa areas clean.
· Detail oriented.
EDUCATION REQUIRED:
· Completion of a Cosmetology or Esthetician program.
EXPERIENCE REQUIRED:
· One to three years previous experience in a Spa required.
LICENSES OR CERTIFICATES:
· Certification from a recognized Beauty School in Skin Care.
· Certification in waxing services.
· Esthetician License required.
Job Type: Contract
Pay: $17.93 - $18.50 per hour
Expected hours: 5 – 30 per week
Benefits:
- Employee discount
- Flexible schedule
- Free parking
- Paid time off
- Paid training
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Monday to Friday
- Morning shift
- On call
- Rotating weekends
- Weekends as needed
Supplemental pay types:
People with a criminal record are encouraged to apply
Ability to Commute:
- Pasadena, CA 91106 (Required)
Ability to Relocate:
- Pasadena, CA 91106: Relocate before starting work (Required)
Work Location: In person