The Billing Manager is responsible for overseeing the Utility Billing Division in the Finance Department. The Utility Billing Division consists of 16 employees who handle transactions related to special events, business licensing, and utility billing. Must have the availability to work a 9/80 schedule, Monday through Friday.
Definition:
Under general direction, supervises and participates in activities pertaining to utility billing, business licensing, purchasing, City-wide fees and charges and accounts receivable collections functions and does related work as assigned.
Any combination of education and experience that provides the required knowledge, skills, and abilities to perform the essential job duties of the position is qualifying. The incumbent will possess the most desirable combination of training, skills, and experience, as demonstrated in their past and current employment history. A typical example includes:
Education:-
High School Diploma or G.E.D.
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Bachelor’s degree in accounting, business administration, public administration, or a related field is desirable.
Licenses/Certifications:-
None required for this position.
Experience:-
Five years of responsible sub-professional governmental experience which involved utility billing, collection of bad debts, business licensing, and some supervisory experience.
Knowledge of:-
Municipal billing, business licensing, and collections methods and procedures.
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Principles of financial record keeping.
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Automated billing and record keeping systems.
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Methods and techniques of supervision.
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Positive employee relations.
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Office management.
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Data processing systems/applications in a public agency.
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Laws and regulations applicable to assigned areas of responsibility.
Ability to:-
Administer ordinances and policies pertaining to City utilities, business licensing, and collections.
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Prepare and present reports of related activity.
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Direct the preparation and maintenance of accurate records.
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Communicate effectively, both orally and in writing.
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Establish and maintain cooperative working relationships.
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Deal constructively with conflict and develop effective resolutions.
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Supervise, train, and evaluate employees.
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Deal tactfully and courteously with internal and external customers.
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Understand, explain, and apply policies and procedures.
Training/Safety Requirements:
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Job specific training will be provided according to class specification during work hours.
- Possess a California Driver's License and a satisfactory driving record (occasional offsite driving during the workday is required).
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Receive satisfactory results from a background investigation, a physical examination, which includes a drug screen, and an administrative review.
Physical Profile:
Category I – Light Physical Effort: Positions in this category require normal physical abilities associated with the ability to read, write, and communicate in a work environment requiring no extraordinary physical strength or special physical qualifications.
Characteristics: Work assignments for this category are normally located in a work environment which has no unusual physical requirements or environmental conditions, unless separately identified. Positions in this category require only light physical effort while performing such functions as typing, writing, filing, computing, operating light office equipment, interviewing, counseling, researching, planning, analyzing, and supervising. Positions allocated to this category are distinguished by a lack of duties involving strenuous activities. These positions seldom lift more than 20 pounds.
Details:
Department/Division: Finance/Utility Billing
Reports To: Director of Finance
Employee Unit:
Unrepresented Management
Revised: 06/21/19
Replacing Billing Manager classification specification dated 09/22/09